Ready. Set. Install.


FOLLOW THESE EASY INSTRUCTIONS TO SET UP YOUR NEW INTERNET SERVICE.

  1. DIFFICULTY

    Easy
  2. TIME TO COMPLETE

    Under 20 Minutes
  3. REQUIRED EQUIPMENT

Note: If you have ordered Atlantic Broadband phone service, you will also need a phone cord, which will be included. Click here to download Phone Installation Instruction Guide


HOW TO SET UP YOUR GATEWAY:

Follow these steps to connect your new gateway, the all-in-one device that allows you to utilize both wired and wireless (WiFi) devices.

  1. Locate cable wall outlet (coax) in a central location. It will look like this:

  2. Connect coax cable from the wall to gateway A (insert into connector and turn barrel to tighten).
  3. Connect power cord from gateway to the wall outlet B. The gateway will update once powered on. This process will take approximately 15 minutes. Once the lights on the front of the gateway are glowing steady, it’s ready to use.
  4. If you’re connecting a wired device, use the Ethernet cord provided to connect the gateway to the back of the device. C

Note: If you’re connecting Atlantic Broadband phone service, use the phone cord to connect your phone to the gateway D. Click here to download Phone Installation Instruction Guide

Connecting Modem


STEPS TO CONNECT TO WIFI:

To connect to your new WiFi network, you can keep the default WiFi network names and password OR you can rename them. To connect to the default WiFi network:

  1. Look for the label on the bottom of your gateway (example shown here). You’ll see both 2.4GHz and 5GHz “SSIDs” (5G SSID is in the yellow box), as well as a “Pre-Shared Key” or password (Pre-Shared Key for both networks in the blue box).
  2. Go to “Settings” on a smartphone or laptop.
  3. Locate the unique 5G SSID on your gateway, and then select it from your available WiFi networks list. If you don’t see the 5G SSID listed, select the 2.4G SSID instead. Then input the password or “Pre-Shared Key” from your label. Your device is now connected to your home WiFi network!
  4. Repeat steps 2 and 3 to connect all the wireless devices in your home to your new WiFi network.

Note: To rename your new WiFi networks, please CLICK HERE for further instructions.


If you require assistance, call our Customer Support Team at 1-844-579-0697.



Self-Installation FAQs

Self-install allows you to order your internet service and hook it up yourself with a self-install kit. It gives you flexibility to do it on your own time at no additional cost. All of the equipment, cords, and instructions are included in the self-install kit.

First, we’ll ship you a self-install kit and send you an email with order confirmation and package tracking information. You should expect to receive the self-install kit within 3-5 days, and it will have everything you’ll need to get your internet service up-and-running.

The self-install kit includes a new gateway, power cord, coax cable, and instructions to help you do the installation. There is even an Ethernet cord in case you have a device that needs to be wired directly to the gateway.

A gateway is a device that combines the functions of a modem and a router. The modem is the device that connects your connected device to the Internet. The router is a companion device to your modem that takes the information from your modem and sends it wirelessly to your WiFi devices like smart phones, tablets, gaming consoles, and computers.

Click Here to Download Internet: Gateway Instruction Guide [PDF] - Technicolor CGA4234

Simply follow the instructions included in the Ready-Set-Install Kit. Connect the coax cable from the wall to the gateway, then connect the power cord to the gateway and plug in. Your gateway will power up and set itself up automatically. When set-up process is complete, there will be solid lights on the front. Then you can connect with either wired or wireless devices.

If you cannot connect your device wirelessly, you may connect directly to the gateway with the enclosed Ethernet cord.

No, it is optional. You can connect any wireless device by using the default SSIDs (WiFi network name) and Pre-Shared Key (password) displayed on the label on the bottom of the gateway.

Follow these steps to change the default WiFi network names and passwords:

  1. On your wireless device:
    1. Open up an internet web browser (like Safari or Chrome).
    2. Type 192.168.0.1 into the address bar and hit enter/go.
    3. This will take you to a “Technicolor” page.
  2. On the Technicolor page:
    1. Type “user” in the username field.  Leave the password blank.  Then click the blue arrow to sign in.
    2. Scroll down to the “Wireless” category and select “Radio” from the green menu.  If the green menu is not displayed on your device, click the blue circle in the top left of the screen to expand the menu panel.
    3. You will see first the 2.4GHz network details and then the 5GHz WiFi network details. Under each, you will see default network names.
    4. Replace the default network names with a WiFi network name you want and click, “Save.”
  3. Go back into your WiFi settings on your wireless device.
    1. Select one of the new WiFi network names you created.
    2. Enter the “Pre-Shared Key” from the label of your gateway for the password field. 
    3. Once your wireless device is connected to the new WiFi network, go back to the Technicolor page.
  4. To go to the Technicolor page, enter 192.168.0.1 into the address bar in your browser and hit enter/go.
    1. Type “user” in the username field.  Leave the password blank.  Then click the blue arrow to sign in.
    2. Scroll down to the “Wireless” category and select “Security” from the green menu.  If the green menu is not displayed on your device, click the blue circle in the top left of the screen to expand the menu panel.
    3. On the Security page you will see the 2.4GHz and 5GHz WiFi networks.  This is where you will create a new password for your WiFi network.
    4. Click on each password field, delete the current password, and enter a new unique password (minimum 8 characters). Click, “Save.” 
    5. Write down your new network names and passwords to connect all of your devices to your home network, including the one used to change the sign in information.

Make sure that the cords are tightly attached to the gateway and plugged into the wall. If it still does not power on try a different outlet.

Try unplugging your modem from the power outlet for 30 seconds and then plug it back in. Once it reboots, if you still cannot connect, please call 1-844-579-0697 for assistance.

The billing cycle automatically starts within 10 days of your order online, so if you run into any problems completing your installation, it is very important to call in for support at 1-844-579-0697 immediately. Promotional periods will be reflected on the billing statement.

If you’re connecting Atlantic Broadband phone service, use the phone cord to connect your phone to the gateway. For step by step instructions, click here to download Phone Installation Instruction Guide

Check that the phone cord is connected to the top phone jack on the gateway. If it is a cordless phone, you may also need to plug the phone base into an electrical outlet.

No. You must follow the set-up and activation instructions to get your Atlantic Broadband phone service running properly. See the instruction guide for the detailed steps.