SUPPORT

Check this section for FAQs, user guides and videos.

Questions? Click here to watch our How-To Videos.

Find answers to many of your service questions right here.

Popular Searches: Reset My Password Pay My Bill Outages

Internet

What modems can I use?

Why can’t I connect through my router?

Troubleshoot Your Modem Online

Modem Set Up

Self Installation

How many WiFi access points do I need?

See all Internet FAQs

Internet Service Guide

Connecting Your Equipment Guide

Digital Adapter Guide

WiFi Hotspots

Home Wifi

Mobile Apps

Accessibility Features

TV

How do I connect my components?

How do I use my remote control?

How do I program my remote?

Self Installation

See all TV FAQs

Ways to use your TiVo®

TiVo® FAQ

Watch TV Online

Connecting Your Equipment Guide

Sports Programming Surcharge

 

Phone

What if I am not getting a dial tone?

What if calls are being disconnected or I can’t get a dial tone?

What is the phone modem battery policy?

See all Phone FAQs

Phone Service User Guide

 

 

 

 

How-To Videos

Email - Quick Tips

TiVo - Quick Tips

Electronic Bill - Quick Tips

Reading Your Bill - Quick Tips

Account & Settings

Manage Account

Pay My Bill

Payment Centers

Policies & Agreements

Seasonal Plan

Popular Links

Report An Outage

Outages & Storms

Request A Channel

TV, Internet and Phone User Guide

 

Contact Us

Email Us

Chat With Us

 

Review Your Account and Learn About What Additional Promotions And Services Are Available

Call us to learn more.