Find answers to many of your TiVo service questions right here.


TiVo from Atlantic Broadband provides you with the ultimate TV Experience. You always get TV you’ll love wherever you are. With TiVo you will be able to record 6 shows at once, watch live TV or recordings on tablets & smart phones, get instant recommendations for what to watch, get full DVR control in every room of your home and so much more.

TiVo Service from Atlantic Broadband lets you record up to 6 shows at once. With that much recording capacity you will never argue over whose show gets recorded!

TiVo Service from Atlantic Broadband allows you to store up to 1,000 hours – up to 150 HD/1,000 SD hours of recording capacity. Note: Actual high-definition recording capacity may vary based on television signal source and content.

Yes. With our TiVo service not only can you watch On Demand, but you can now easily search On Demand or Browse On Demand using the Search and Browse features of TiVo. On Demand becomes so much easier to use and enjoy with Atlantic Broadband’s TiVo Service.

The TiVo T6 DVR has 6 tuners that allow you to record up to 6 shows at one time.

We offer a wide range of parental controls to block specific channels or ratings. You can also set a pin to prevent VOD purchases. For more help please see the ‘Quick Guide’ at www.atlanticbb.com/tivo.

TiVo Service from Atlantic Broadband can work on both HD and SD TV sets. TiVo Service looks the best on HD sets, as they have a wider screen, but you get the same features and functionality on SD sets.

Yes. Most TiVo DVR devices that you bought at a store will work with the TiVo service from Atlantic Broadband. If your existing devices are not MoCA capable you may not be able to share recordings between your existing DVRs and the TiVo service from Atlantic Broadband.

The TiVo T6 from Atlantic Broadband is similar to the retail TiVo Roamio. The big benefit of the T6 DVR from Atlantic Broadband is that there is no upfront cost and that the T6 is fully integrated with Atlantic Broadband On Demand, bringing you the latest hit shows and movies. You also have the benefit of 24x7 technical support with Atlantic Broadband and should your T6 DVR fail to work, we will replace it.


Voice Remote, powered by TiVo®, is a voice enabled remote that recognizes spoken commands. Push the blue microphone button and speak into the remote control. TiVo understands your command and simultaneously searching across your live TV, recordings and streaming services to deliver personalized results based on what you want to watch. With Voice Remote, you can browse, schedule recordings, and watch shows simply by speaking.

Voice Remote is available in eligible markets and is included in all TV bundles that with TiVo® Smartbox or TiVo® DVR equipment. Voice Remote is available for existing customers with an eligible TV bundles.

To control your TiVo® SmartBox or TiVo® DVR with your voice, your TiVo® software must be upgraded to Experience 4 and your voice remote must be paired with the TiVo® box.

  1. Upgrade to TiVo Experience 4 - Using your old remote, press the TiVo button. If you see a screen titled TiVo Central, just follow these steps to upgrade to TiVo Experience 4. Upgrade will take about 15 minutes to complete. (Don’t see that screen? That means you are already upgraded and can skip to Step 2.)
    • At the TiVo Central screen, choose Apps > Get New Experience.
    • Follow the on-screen instructions.
    • Restart your TiVo receiver. Go to Settings & Messages > Help > Restart Box
  2. Connect the USB Receiver – (No USB receiver in your package? That means your TiVo receiver is already Bluetooth-enabled, and you can skip to Step 3). Insert the USB extension cable (with the USB receiver attached) into one of your TiVo receiver’s USB ports. For best results, place the receiver (at the end of the cable) near, beside or atop the TiVo receiver).
  3. Pair Your New Remote – Remove the back cover of the remote and insert two fresh AA batteries.
    • The remote will attempt to automatically “pair” with your TiVo receiver. If the Activity light at the top of the remote flashes yellow with each button-press, it has successfully paired.
    • If, instead, the Activity light flashes red with each button-press, you will need to manually pair it to the TiVo receiver. Choose Settings > Remote, CableCARD & Devices (Remote & Devices on Mini) > Remote Control > Setup > Remote Control Pairing and follow the on-screen instructions.

To issue a voice command:

1. Press and hold the mic-button.

2. Speak naturally into the remote.

3. Release the button when you have finished speaking.

Voice Remote understands most search commands. Simply push the blue microphone button and speak into the remote and let TiVo® do the rest. Below are examples of searches you can do with your Voice Remote.

  • Search by title, actor, or keyword: “Find Modern Family” or “Show me some action movies.”
  • HINT: Add on to your initial command to get more specific. For example, after the command, “Show me some action movies,” you could add “From the 80s...just the ones with Bruce Willis.”
  • Watch a show: “Play the latest episode of Modern Family.”
  • Launch an app: “Launch Netflix.”
  • Change channels: “Go to NBC.”

Pairing TiVo with Alexa

The Alexa app is available on Atlantic Broadband TiVo devices. At the beginning of setup, there’s a “click here” link if the user does not see the Alexa app on their device. This links out to a list of MSO’s.

  • This message can be two-fold or we can jump right to the “after launch” messaging to save time:
    • Prior to launch, something like “ABB is excited to offer Alexa support for customers with TiVo boxes coming this summer. Stay tuned!”
    • After launch, something like “The Alexa app is available on Atlantic Broadband TiVo devices. To learn more, please visit [URL].”

To pair your TiVo device:

  1. Press the TiVo button on your remote to go to the Home screen, then choose Apps.
  2. Select the Alexa app.
  3. On the pairing screen, note the activation code and the name of your TiVo device – you’ll need these during setup. If you have more than one TiVo device, make sure each one has a unique and easily-recognizable or you will not be able to complete setup.

  4. Open the Amazon Alexa app on your mobile device.
  5. Open the navigation menu, and select "Skills & Games."
  6. In the search box, enter "TiVo."
  7. Select “TiVo” from the list, and follow the on-screen instructions. You’re all set!
  8. To pair additional TiVo devices, select "Manage and Link Devices" in the TiVo skill, then choose "Link another device.”

Towards the end of setup, there are two links in the fine print at the bottom for our terms of service and privacy policy.

Multi-Room Service

Yes. TiVo provides the ultimate multi-room DVR experience through the use of TiVo Mini receivers. By adding a TiVo Mini to additional TV sets in your home you will get full DVR control (FF, Pause, RW, Record, play back) on every TV and you will also get all of the amazing TiVo features that you get on your main TV set.

TiVo Minis are the receivers that you put no additional TVs in your home to get full DVR control on that TV as well as access to the amazing TiVo features and all the recordings on the main DVR.

Yes. Minis have full DVR control so you can have full control over live TV, set up a recording or watch a show from the main DVR on the Mini.

With TiVo Service from Atlantic Broadband you can pause a recording in one room and then pick up from the same point in another room, or even on your iPad or iPhone while in your home! (Android support is planned for 2014.)

Each T6 DVR can support up to 6 additional Minis and you can have TiVo Service on up to 20 TV sets in your home by adding multiple DVRs and Minis. However, in some large configurations, not all TV sets will be able to communicate with one another and share recordings. If you want to connect more than 10 TVs, call us and speak to a specialist to understand the details.

TiVo App for Tablets & Smartphones

TiVo Service from Atlantic Broadband provides you with the ability to stream Live TV or Recordings directly to your tablet or smart phone while inside of your home at no extra cost.

iPad® and iPhone® users running iOS 7.0 and later also have the option to download shows off the DVR and take them with you on the road.

iOS users can go to the Apple App Store and search for "Atlantic Broadband". Android users can go to the Google play store or Amazon appstore for Android and search for "TiVo". Simply download the App to your device and follow the simple set up instructions.

iOS devices running 7.0 or later is required. iOS users are should search for "Atlantic Broadband" when in the Apple App Store. Android devices running OS V4.1 or later and capable of hardware-decode of video contents. (1st and 2nd generation Kindle Fire devices are not supported. 3rd and 4th generation Kindle Fire devices are currently supported.) Android users can go to the Google play store or Amazon appstore for Android and search for "TiVo".

Yes, you can use the app on your tablet, smartphone or laptop from anywhere to search for shows and schedule recordings away from home. You can go online to to tvonline.atlanticbb.net/tve/start to access online scheduling through a browser.

iOS user have the option to download a majority of shows. Not all content can be downloaded or transferred due to the copy protection restrictions by content owners. Download & take to go is not currently available for Android users.

Atlantic Broadband App Troubleshooting

If you are experiencing issues locating your TiVo devices through the Atlantic Broadband App for iOS:

1. Make sure you are using your local Wi-Fi connection instead of 3G/4G network.

2. Restart your network router by unplugging it, waiting 30 seconds, and plugging it back in. Once the router restarts, make sure you reconnect your iOS device to your network. The try to locate the TiVo equipment on your app again.

3. Verify that you have connected your TiVo equipment to your network: T6 DVRs, TiVo Minis, and Previews: From TiVo Central, go to Settings & Messages > Settings > Network > View network diagnostics > Test Internet connection. If the test is successful, then your TiVo has a proper connection to the internet.

4. Make sure you have the updated version of the Atlantic Broadband App and have updated to the most current iOS version.

5. Power cycle the DVR. Unplug the DVR from the electrical source for 30 seconds. Once restarted, locate the DVR on your iOS device again

Verify that you are attempting to connect your TiVo DVR to the device. If you share a network connection, the iOS device may be attempting to connect to a TiVo DVR on another account. Once you are certain that the TiVo DVR to which you are attempting to connect is your DVR, verify that you entered the correct Media Access Key. You can do this by opening TiVo Central, and selecting Settings and Messages > Account and System Information > Media Access Key.

If the Media Access Key is still not available from the TiVo DVR, then please attempt this workaround:

1. Sign in to your account on http://www.tivo.com.

2. Once logged in: Select My TiVo > My Account > Change DVR preferences.

3. Find the TiVo DVR that does not show the Media Access Key and uncheck both Video Sharing and Enable video downloads.

4. Click Save on the bottom.

5. Return to Change DVR preferences.

6. On the same TiVo DVR, re-enable Video Sharing and Enable video downloads.

NOTE: To do this, repeat Steps 3-4.

7. Click Save on the bottom.

8. Wait 15 minutes and then force a connection to the TiVo service.

9. After the service call is complete, check again for the Media Access Key on the TiVo box.

If you still do not see the Media Access Key, contact Atlantic Broadband Customer Support.

Some iOS devices can connect to the Internet using either Wi-Fi or 3G/4G.
Make sure your iOS device is using the Wi-Fi connection and not 3G/4G.

1. Make sure your iOS device is not in Airplane Mode.
2. Verify that your router and modem are operational.

Programs you have transferred to your TiVo DVR from another TiVo DVR or TiVo Desktop currently do not transfer the data required by the Atlantic Broadband App to display the program information. The program information is required for the app to perform functions such as Watch now.

Atlantic Broadband TiVo turns your iOS device into your very own portable TV. Enjoy live, in-home streaming and even download your favorite DVR content and take it with you!

Everyone gets to watch shows on any TV set or even on their tablet or smart phone!

✓ Stream live or DVR content on up to 5 devices at the same time (devices include the T6 DVR, TiVo minis and portable devices).
✓ Download your favorite shows from your DVR onto your device and take them with you. Enjoy it anytime and anywhere you want!

Atlantic Broadband App Technical Support

The local network has cached (saved) the old name. Please reboot your TiVo DVR to clear out the cache. You can reboot your TiVo DVR by unplugging it from the electrical source for 30 seconds and the plugging it back in.

The Atlantic Broadband App could not fully access your TiVo box information due to a failure with Bonjour Discovery on your network. Instead of showing your TiVo DVR’s name, your TiVo DVR is being identified as “DVR-####”, where “####” is the last four characters of your TiVo serial number. This should not present a problem. The TiVo App can still connect to the TiVo DVR in this state and all features supported on the TiVo App for the DVR will work as normal.

If the app closes shortly after opening the application, your iOS device may currently be, or has previously been, modified. The Atlantic Broadband App for iOS has the ability to stream video content from your Atlantic Broadband T6, and TiVo is required to implement industry standard security measures to ensure video content is protected from use on devices with unauthorized software or modifications.

These unauthorized modifications to your iOS device often make permanent changes to the device and even after uninstalling or reversing the modification, the Atlantic Broadband App may still not provide access which the application needs to operate.

  • System requirements
    • Currently supported mobile devices: iPad, iPhone or iPod Touch running iOS 7.0 or greater
    • At least one TiVo T6 connected to the home network.
    • Wi-Fi home network
    • Atlantic Broadband iOS Mobile Application v1.1.1 (811133) or later
  • Home Network/Account Requirements
    • All devices must be on the same home network in order to stream or download content.
    • All devices’ accounts must be activated and in good standing
    • Host DVR must be connected to home router via MoCA or Ethernet connections.
  • Verify that host DVR is connected home network.
  • Make sure you are running iOS 7.0 or higher on their iPad/iPhone/iPod Touch.
  • Make sure you have the latest Atlantic Broadband app installed on your device. The version needs to be v1.1.1 (811133) or later.
  • To start the connection to the TiVo T6, open and turn on your iPad
  • Make sure that the iPad is connected to your home network
  • Open the Atlantic Broadband app. (If you have not already downloaded the app from the app store you will need to do that now.)
  • Once the application opens it should automatically start the TiVo Stream Setup
  • The App will go thru 3 steps to verify the stream
  • Step 1 Checking software version
  • Step 2 Checking activation status
  • Step 3 Linking TiVo Stream to your DVR

Once the 3 steps are complete, you can click done. You are now ready to stream or download a show.


With Atlantic Broadband TiVo, out of home streaming of your DVR content is not available at this time. We realize this feature is desirable to our customers and are working to make this option available in the future. However, you can still have access to downloaded DVR content while on the go. Setting this feature up is easy to do. Just download desired content to your device while still connected to your home Wi-Fi network. Once downloaded to your device, you can enjoy it anytime and anywhere you want.

With Atlantic Broadband TiVo, out of home streaming of live content is not available at this time. We realize this feature is desirable to our customers and are working to make this option available in the future. In the meantime, you can always enjoy in-home streaming of live content.

TiVo Service Features

Season Pass is like a DVR series recording feature, but way better. With Season Pass you can select the show you want to record and choose to record all the episodes or only the new ones. Plus you can set up to add extra time to a show for all those popular shows that run a few minutes longer than normal. You can also create a Season Pass for new TV shows and off-season TV shows months before the shows are airing on TV. Just create your Season Pass with the "All Channel" option, and the TV shows will record for any channel on which they air.

Universal Search allows you to easily find a show or movie based on title, actor or keyword. TiVo searches across both Live TV and On Demand to find what you want.

If you’re interested in a specific actor (“George Clooney”) or topic (“Football”), create a WishList Search that will constantly searches in the background and every time a movie or show airs that matches your criteria, it will be recorded. You can enter criteria for key word, actor, title, director, genera and type of program. This is the ultimate way to find shows and movies on your favorite topics, actors or teams.

What to Watch Now provides you with a choice of the best popular shows, movies, sports and kids entertainment that is available to watch right now. This will become your first destination when you get home, instead of going to the channel guide.

TiVo Suggestions get to know what you like to watch based on your DVR recordings and your rating of shows. Then it will automatically record shows and movies that it thinks you will like so that they are there for you on your DVR. TiVo Suggestions will never replace shows you request or prevent them from being recorded and they are always the first programs deleted to make room for recordings you request.

If you are in the mood for a comedy, drama or action movie or TV show. Use TiVo’s browse feature to see what is on in a specific genre or category, then select a program to record in the future or watch right now from live TV or On Demand!

TiVo Service Sign Up

To sign up for TiVo Service you will need Atlantic Broadband Internet Service with a minimum speed of 5Mbps download. You will also need TV service from Atlantic Broadband with a minimum of Value Service.

TiVo Service from Atlantic Broadband is included in our TiVo Double Play and TiVo Play bundles. For existing DVR customers, TiVo Service from Atlantic Broadband is just an additional $10.00. TiVo Minis are available for $11.99 per month.

Just give us a call and we’ll take care of it for you! When you order TiVo Service we will schedule a professional installation with one of our experienced technicians to come to your home and set up the service for you.

Yes, if you would like to switch your DVR to TiVo service just give us a call at 888-536-9600. We are happy to switch your service so you can start enjoying the Ultimate TV experience. Please note there is a $10 upgrade fee per month for TiVo Service in addition to your current DVR price.

Unfortunately, you cannot transfer recorded shows and recording schedules from your DVR to your new TiVo T6 DVR. We have guides on our website to help you set up your personal preferences, searches and events.

T6 DVRs and Minis are connected using the existing coaxial cables in your home and use technology called MoCA to communicate, share shows, movies, live TV & DVR functions. If you house has older wiring we may need to replace some portion of that wiring, but for most customers there is no need for new wiring.

TiVo Service TV Apps

Yes. TiVo Service from Atlantic Broadband has full YouTube integration. You can access the entire YouTube catalog of videos, same as the web, plus TiVo service integrates great YouTube clips about shows, actors, directors and more into the guide – so you can easily learn more about your favorite show or movie!

With TiVo Service from Atlantic Broadband you can access Apps from Netflix, YouTube, Pandora, HuffPost, HSN, iHeartRadio, Plex, Yahoo! Screen, Moviefone, TechCrunch, AOL On, and Web Video Hotlist.

There are two of the best music services out there: iHeartRadio & Pandora. If you listen to iHeartRadio or Pandora on your computer, tablet or smartphone, you can link your accounts and play your favorite music on the best speakers in the house.

Today we do not support Hulu or Amazon Instant Video on TiVo Service from Atlantic Broadband. Keep checking back every few months for updates. When things change we will let you know!


The TiVo T6 DVR uses your Channel List to search for shows. Verify that the channel is selected in your Channel List. Does the channel have a check mark next to it? To give it one, highlight the channel and press SELECT. For more help please see the ‘Quick Guide’ at www.atlanticbb.com/tivo.

You can view History for an explanation of why the show did not record. History is the first selection in the To Do List. (To open the To Do list, go to TiVo Central, then choose ‘Manage Recordings & Downloads,’ then ‘To Do List.’). For more help please see the ‘Quick Guide’ at www.atlanticbb.com/tivo.

Review your channel list to make sure all the channels you subscribe to are marked with a yellow check. Compare the channel list to the list of channels in your cable plan.

Be sure you are using the TiVo T6 DVR’s remote control, and that you hold it so that the TiVo button points toward the TiVo T6 DVR.

If you are trying to use the remote control in RF mode (so that it can control a TiVo T6 DVR that is not within line-of-sight), make sure the remote is paired with the DVR. You’ll know if the remote control is in RF mode if when you press a button you see a blue light at the top of the remote. If the light is red, that means the remote is in IR mode.

For more help please see the ‘Quick Guide’ at www.atlanticbb.com/tivo

The TiVo service includes smart scheduling features that track not only how much space you currently have on your TiVo T6 DVR, but also how much space will be needed in the near future to record all the shows you have scheduled. If your TiVo T6 DVR will be full in the near future, the TiVo service informs you and suggests options — such as allowing some shows to be deleted early — that will allow you to schedule additional recordings. With the TiVo service, you always have the final say over what gets recorded and how long it’s kept.