Find answers to many of your Home WiFi service questions here.

Home WiFi FAQs

  • How many WiFi Access Points do I need?

    Enhanced Home WiFi comes with two Access Points that will cover approximately 2,000 square feet. Customers with homes larger than 2,000 square feet and who want more coverage throughout their home can lease additional Access Points. Each additional Access Point covers approximately 1,000 square feet. A trained Atlantic Broadband technician visits your home to perform testing and produce a heat map of your Wi-Fi signal strength. The technician recommends how many Whole Home Wi-Fi access points you need from Atlantic Broadband and installs them.

    Topic: Wifi FAQ » Home WiFi FAQs
  • Can I use my own modem or router?

    No. Equipment must be leased from Atlantic Broadband.

    Topic: Wifi FAQ » Home WiFi FAQs
  • Do I need any special wiring for Access Points?

    No. Access Points are installed in the home without the need for any additional wiring.

    Topic: Wifi FAQ » Home WiFi FAQs
  • Do Access Points have an Ethernet Port?

    Yes. Each Access Point has two Gigabit Ethernet Ports.

    Topic: Wifi FAQ » Home WiFi FAQs
  • Do Access Points require an electrical source?

    Yes. Access Points need to be plugged into a nearby outlet.

    Topic: Wifi FAQ » Home WiFi FAQs
  • Can I get an additional Access Point after installation?

    Yes. Simply stop by your local service center to lease additional Access Points. You can use the Atlantic Broadband WiFi App to easily connect the Access Point to your home network once you are home.

    Topic: Wifi FAQ » Home WiFi FAQs
  • I forgot my Password. What do I do?

    Unless you have made additional changes to your password since installation, the WiFi Password is the “Pre-Shared Key” printed on the bottom of your Modem Gateway. If you have further issues, please contact us for further assistance.

    Topic: Wifi FAQ » Home WiFi FAQs
  • Why do I only see one wireless network?

    Enhanced Home WiFi utilizes intelligent Access Points that have “Client and Band steering.” Multiple wireless networks do not need to be shown. As a result, this simplifies the process for adding to and monitoring devices on your home network.

    Topic: Wifi FAQ » Home WiFi FAQs
  • Are Access Points dual band capable?

    Access Points are dual band capable, i.e. they provide Wi-Fi service in both 2.4 and 5 GHz frequency bands simultaneously. That way, 2.4 GHz only or 2.4 and 5 GHz dual band wireless devices can connect to the Wi-Fi network wherever they are.

    Topic: Wifi FAQ » Home WiFi FAQs
  • Can I force my wireless device to connect to a specific band?

    No, Enhanced Home WiFi units incorporate something called “Band Steering technology” to ensure that every device connects to the network for the best experience possible. This includes forcing older wireless devices to 2.4 GHz so that higher-end/more current dual-band devices do not get negatively impacted and receive slower speeds.

    Topic: Wifi FAQ » Home WiFi FAQs

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