Account & Billing
Account & Billing
Find answers to many of your account and billing questions right here.
General Account & Billing
Based on the day you began service, you will be billed a prorated portion of the regular monthly service charges including all taxes and fees. Also, like other cable providers, we bill one month in advance and this charge will be added to your prorated charge. Additional charges will include any installation fees, if necessary, and any upgrades in service or On Demand/Pay-Per-View charges.
There are many easy ways for you to pay your bill.
1. Pay your bill online
You can view and pay your bill online using our Online Account Manager tool. You can set up or access your online account here. You can pay by credit card, debit card or by an electronic funds transfer from your checking or savings account. Atlantic Broadband accepts Visa, Mastercard and Discover card.
2. Pay your bill by telephone
Just contact Atlantic Broadband Customer Care and use your debit or credit card to pay your bill.
3. Pay your bill by mail
You can pay your bill by mail by returning the payment stub in the bill that Atlantic Broadband will send each month. You can pay by check or money order.
You can pre-pay as many months in advance as you wish with Atlantic Broadband. In the event you make changes to your service or order an On Demand movie or Pay-Per-View event, the amount will be deducted from any current credit. You will still receive an invoice showing your credit balance until advance payment is exhausted.
If you find an error on your bill, please contact Atlantic Broadband Customer Care so we can correct any errors found.
Please contact Atlantic Broadband Customer Care and they can provide you with your account balance and bill remit address once they verify that you are the account holder. Verifying your identification helps us protect your confidential information.
It is easy to view and/or pay your bills online by signing up for Atlantic Broadband's Online Account Manager tool. You can register for this free service by clicking on the "Manage My Account" link located in the "My Atlantic Broadband Account" section of this page.
New users will need to enter the Account # found on their Atlantic Broadband billing statement as well as their service address zip code and phone # to verify their identity. Users will then be prompted to set up a Login ID and Password in order to view and manage their account online.
Atlantic Broadband has implemented several measures to ensure that your information is secure. First, your user name and password are unique identifiers that only you know. Provided you do not share your user name and password with anyone else, no one else will be able to access this information. Second, Atlantic Broadband uses SSL (secure sockets layer) to ensure your connection and information are secure from outside inspection. Lastly, Atlantic Broadband does use 128-bit encryption to make your personal information unreadable as it passes over the Internet.
No. You will receive one bill for all of your services.
Atlantic Broadband offer Spanish bills for our Florida-based customers.
We sympathize with, and share, our customers’ concerns about the rising cost of TV services; this is an industry-wide problem. However, the increased fees that programmers are demanding from cable providers continues to grow at record rates. In fact, our programming costs have increased 10 times the rate of inflation. Atlantic Broadband absorbs a large portion of these programmer costs for all customers, and for that reason, we itemize Local TV Surcharges. We believe this itemized charge is the clearest possible way to indicate the fees we are paying on our customer’s behalf to local broadcasters.
Promise to Pay
If you need more time to pay your Atlantic Broadband bill, you can make an agreement to pay us on a date that is after your bill's due date. If you have recently missed a payment, you can avoid collections and service interruptions by setting up a payment arrangement to pay the bill after the original due date.
If you recently missed a payment, you can log into your Atlantic Broadband online account and click the Account Summary tab. From there, select “click here” in the delinquent balance section. You will then be able to select a new pay date. Remember to click “submit” once you have selected a new date.
Yes. When you set up a payment arrangement, you're letting us know that you’re aware your payment is late, and that you’re taking care of the situation. That keeps your account from collection activity and from having your service interrupted.
Don’t forget, you’ll need to make your payment on the payment agreement date to keep past due activity from starting on your account.