Seasonal Plan

Save money by suspending your services while you are away from your part-time residence.

The Atlantic Broadband Seasonal Plan offers a simple way for you to save money and ensure your services will be on and ready for you whenever you return home.

  • Ability to set for a minimum of 1 month and up to 6 months. One seasonal plan is permitted within a 12 month period beginning with the seasonal start date.
  • Keep your Atlantic Broadband equipment in your home.
  • FREE activation of your services upon your return.
  • NO waiting for an appointment and NO reconnection fees.
  • Keep your Atlantic Broadband email addresses and access them from anywhere.
  • You keep your existing Atlantic Broadband telephone number.
  • Keep your alarm system active.

 

The Atlantic Broadband Seasonal Plan is available for enrollment for any homeowner who will be away from their residence for a minimum of 30 consecutive days. Your home must be unoccupied while you are away. We know your time is valuable and once registered, this program does not require a phone call or a visit to an Atlantic Broadband Service Center.

It's that simple. We will do everything for you.

You can sign up for a minimum of one month and maximum of 6 months in a 12 month timeframe. We also offer the option to keep your alarm system active by keeping your phone service or internet service at active. This will enable you to continue to do remote monitoring of a home alarm or home automation system.

 

SET UP YOUR SEASONAL PLAN

FAQs

Our Seasonal Plan is designed with our part-time residents in mind. It allows you to put your cable, Internet service and/or home telephone service "on vacation" while you are away from your part-time residence and it creates a simple and convenient way to activate your services when you are ready to come back.

With our Seasonal Plan, you tell us when you want your services "paused' and when you want them turned back on. We'll do the rest. With our Seasonal Plan there are no installation charges or waiting for an appointment. Just provide us with your departure and return dates and we'll do the rest! When you return to your home, your Atlantic Broadband services will be working the same as when you left.

Homeowners who will be away from their residence for a minimum of 30 consecutive days. Your home must be unoccupied while you are away. Customers who subscribe to Limited Video Service only are not eligible to enroll.

For your convenience, we can enroll you in our recurring payment option or you can pay your bill monthly online by going to atlanticbb.com and selecting "Pay your bill online'. If you prefer, we can also mail your bill to you at your part-time residence. For assistance with these options, please register online.

You will provide Atlantic Broadband with an active billing address while you are taking advantage of the Seasonal Plan. Your active billing address will help us stay in contact with you to ensure that your service is restored upon your return date.

Yes, Atlantic Broadband offers automatic, recurring bill payment by credit card, debit card or check (via Electronic Funds Transfer). This option allows a fast and convenient way to pay your bill and it's free. Here's how it works: On the statement due date, your payment will be automatically withdrawn from the checking account, savings account, or credit card of your choice. You can enroll in Atlantic Broadband's automatic bill pay service by accessing atlanticbb.com and selecting "Bill Pay”.

You can use Atlantic Broadband Online Bill Pay for all your Atlantic Broadband services throughout the year. To create an account or sign click here.

You can use Atlantic Broadband Online Bill Pay for all your Atlantic Broadband services throughout the year. To create an account or sign click here.

Unfortunately, all promotional rates end when the account goes on the Seasonal Plan. Should you wish to add a new service when you return, you may be eligible for promotions that are available at that time. Please note: Adding these services upon your return may result in additional installation or deposit charges. In addition, an appointment at your home may be necessary to connect certain equipment.

No. This is one of the great benefits of the Seasonal Plan. Enjoy this convenient, no-waiting, hassle-free option of having your cable service reactivated before you return at no additional charge to you. And when you take advantage of the plan, you can keep your equipment in your home while you're away. There is no need to contact us when you return, another great convenience of the plan.

Yes, we offer the option to keep your alarm system active by keeping your phone service or internet service at active. This will enable you to continue to do remote monitoring of a home alarm or home automation system.

If your return date changes after your request has been processed, please call Atlantic Broadband Customer Service and provide us with your new return date. To ensure we meet your needs, Atlantic Broadband must receive 14 days’ notice, prior to original or new return date, whichever is earliest.

Previously downloaded content will still be available. TiVo.com: equipment will show as suspended. Remote scheduling of recording is not possible.

It can take up to 72 hours for the plan to take effect. If you are a TiVo customer, TiVo boxes in this state retain their settings but will not record shows. If you attempt to record during this time you will get the message: “You are not authorized to view this channel”.

Away from the home app functions will remain as they normally are. Guide data will disappear after 14 days. Remote scheduling of recordings is not possible.