Atlantic Broadband is committed to ongoing network investments to ensure we always deliver the best TV, Internet and Phone services. Occasionally we need to upgrade the equipment in your home to ensure we continue to deliver the optimal experience. If you recently received a letter from us regarding your phone modem, you can request a new modem here.

Once you complete the required order information, Atlantic Broadband will ship you a new phone modem at no charge within 2-3 business days. Your modem will come with easy installation instructions and it should only take you a few minutes to set it up yourself.

Enter your 16 digit Atlantic Broadband account number.

Don't know your Atlantic Broadband account number? You can find it on your bill or on the letter we recently mailed to you.

Our records indicate that this account does not have an email address. Please provide one so we can send you tracking information for this order. To continue without providing an email address click the Next button.

Here is a summary of the service address that is required in order to process this order. Please verify all this data is correct.

Account Information:

Account #:
Street #:
Street Name:  
Zip Code:
Email Address:
Equipment Ordered:

Cancel / Change Account Information

Thank you for your order. Your new modem will be shipped at no cost to you within 2-3 business days.

Please contact Atlantic Broadband at 855-746-5699 for assistance in completing your order.
Representatives are available to assist you 24 hours a day, 7 days a week.

Our records indicate that we have already received an order to ship you a new modem at no change for account . If you do not receive your modem within 2- 3 business days please contact Atlantic Broadband at
855-746-5699 for assistance with your order.