Atlantic Broadband’s response to Covid-19

Our Commitment to Keeping You Safe & Connected During the Coronavirus Pandemic.

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What is Atlantic Broadband doing in response to the Pandemic?



All locations are closed due to COVID-19



A message from our President

Dear Atlantic Broadband Customer:

As your internet, video and phone provider, we understand the importance of connectedness during the evolving Coronavirus situation. We take seriously the vital role we play in our customers’ lives, especially during uncertain times like these.

That’s why we’re taking this opportunity to assure you that we’re doing everything we can to continue providing uninterrupted access to the services you depend on while at the same time protecting the health and safety of our employees, our customers and the people of our communities.

We’ve conducted extensive business continuity preparations and, by investing heavily in our broadband network, we’re ready to accommodate increased levels of demand during this time, with no data caps, especially as work-from-home arrangements become increasingly necessary. We’ll also give first priority to network maintenance and service-related appointments for homes and businesses to ensure customer connectivity.

We also want you to know that we have customer care options available that can be accessed from home so that you can quickly get answers and resolve issues:

  • Online and digital self-service: At any time, you can connect with us using convenient self-service tools on our website (and mobile apps that can be downloaded from the Apple and Android app stores). You can troubleshoot services, reboot modems and boxes, check and pay balances, upgrade services, enjoy services remotely, and more.
  • Bill payment options: We have convenient online billing options so that you do not need to travel to an office location to make a payment. See here for more details.

In addition to these measures, to ensure that you and our customers continue to have access to these services:

  • Until further notice, we will not terminate service to any residential or small business customers because of their inability to pay their bills due to disruptions caused by the coronavirus pandemic.
  • Until further notice, we will waive any late fees that any residential or small business customers might normally incur because of their economic circumstances related to the coronavirus pandemic.

We will continue to monitor the situation closely and will provide any pertinent updates to keep you informed. In the meantime, please feel free to contact our Customer Care team 888-536-9600 or contact us by email or chat.

Thank you for continued trust and confidence in Atlantic Broadband. We will get through this together as communities do.

Sincerely,


Frank van der Post
President, Atlantic Broadband

Keeping Families Connected

To ensure that our customers continue to stay connected we have taken the following steps:

  • We have introduced a new internet product to our services lineup. Atlantic Broadband Internet Assist provides 15mbps service free for two months and then $9.99 plus taxes per month after. View this and other great Atlantic Broadband offers
  • Until further notice, we will not terminate service to any residential or small business customers because of their inability to pay their bills due to disruptions caused by the coronavirus pandemic.
  • Until further notice, we will waive any late fees that any residential or small business customers might normally incur because of their economic circumstances related to the coronavirus pandemic.

TV Freeviews

Recognizing that customers are spending more time at home, Atlantic Broadband has announced that it will provide free access to selected premium content to all Atlantic Broadband video customers:

  • HBO NOW and HBO GO Streaming
    - Friday, April 3, 2020 - Thursday, April 30, 2020
  • All Showtime Premium Channels
    - Friday, April 3, 2020 - Friday, May 1, 2020
  • MSNBC and CNBC News Channels
    - Friday, March 27, 2020 - Friday, April 17, 2020
  • Stingray Karaoke
    - Friday, April 3, 2020 - Friday, April 10, 2020
  • Fox News Channel
    - Friday, March 20, 2020 - Friday, April 17, 2020
  • CNN Channel
    - Friday, March 20, 2020 - Friday, April 17, 2020
  • Hallmark Channel, Hallmark Drama and Hallmark Movies & Mysteries Channels
    - Friday, March 20, 2020 - Wednesday, May 8, 2020

Regarding Your Bill

To make a bill payment please refer to the following options:

  • To set up or pay your bill online please click here
  • To pay your bill via phone, please call our Customer Care number: 888-536-9600

Contact Us Anytime

All locations are closed due to COVID-19 To keep both you and our employees safe we have decided to close all locations until further notice.

We do however have many convenient ways for you to contact Atlantic Broadband. Such as the following:

  • Customer Care phone number: 888-536-9600
  • Send us a message via our convenient email us form

Manage Your Account Online

You can manage parts of your account online, we’ve gathered the most popular items here for your convenience.

  • Reset Your Modem - If you’re having trouble with your internet connection and there isn’t an outage in your area a modem reset may help. Log into My Services with your Atlantic Broadband email account and scroll down to Modem Health.
  • Trouble logging into your account? - You can reset your password to gain access to My Services or your email by following this link: password reset

Covid-19 General Information

Looking for the latest information on COVID-19? Due to the evolving nature of this pandemic we recommend getting information directly from the CDC.