If you received equipment to replace, refer to our Removing Your Equipment Instructions. Then proceed with the steps below.
To set up your new gateway, proceed with the steps below.
FOLLOW THESE EASY INSTRUCTIONS TO SET UP YOUR NEW INTERNET SERVICE.
TIME TO COMPLETEUnder 15 Minutes
LET'S GET YOU CONNECTED STEP BY STEP:
Follow these steps to connect your new gateway, the all-in-one device that allows you to utilize both wired and wireless (WiFi) devices.
Locate cable wall outlet (coaxial) in a central location. It will look like this:
Connect coaxial cable from the wall to gateway A (insert into connector and turn barrel to tighten).
Connect power cord from gateway to the wall outlet B. The gateway will update once powered on, which could last around 10 minutes. Once lights are glowing steady, it’s ready to use.
If you’re connecting a wired device, use the Ethernet cord provided from the gateway to the back of the device. C
Note: If you have ordered Atlantic Broadband phone service, you will also need a phone cord, which will be included. Click here to download Phone Installation Instruction Guide
LET’S GET YOUR SERVICE UP AND RUNNING:
Look for the sticker on the back of the gateway (as shown below) and locate the default WiFi network name and password.
Go to “Settings” on your wireless device, locate the default network name in the list of wireless networks and select it. When prompted, input the default password.
Open up an internet browser and you will see this page (as shown below):
Click “Let’s Go.” If it does not load after opening your browser, go to http://192.168.0.1
On the “WiFi Setup” tab, create a new WiFi Network name and password, then click “Confirm Setup.” Please note your new network name/password and click “Complete My Setup.”
Connect all wireless devices (smart TVs, phones, laptops, tablets, smart home devices, etc.) using the new network name and password.
If you require assistance, call our Customer Support Team at 1-844-579-0697.
Self-installation allows you to order your internet service and hook it up yourself with a self-installation kit. It gives you flexibility to do it on your own time at no additional cost. All of the equipment, cords, and instructions are included in the self-installation kit.
First, we’ll ship you a self-installation kit and send you an email with order confirmation and package tracking information. You should expect to receive the self-installation kit within 3-5 days, and it will have everything you’ll need to get your internet service up-and-running.
The self-installation kit includes a new gateway, power cord, coaxial cable, and instructions to help you do the installation. There is even an Ethernet cord in case you have a device that needs to be wired directly to the gateway.
A gateway is a device that combines the functions of a modem and a router. The modem is the device that connects your connected device to the Internet. The router is a companion device to your modem that takes the information from your modem and sends it wirelessly to your WiFi devices like smart phones, tablets, gaming consoles, and computers.
Simply follow the instructions included in the self-install kit. Connect the coaxial cable from the wall to the gateway, then connect the power cord to the gateway and plug in. Your gateway will power up and set itself up automatically. When set-up process is complete, there will be solid lights on the front. Then you can connect with either wired or wireless devices.
If you cannot connect your device wirelessly, you may connect directly to the gateway with the enclosed Ethernet cord.
You can connect any wireless device by using the network name and password displayed on the sticker on the side of the gateway. Alternatively you can:
- Look for the sticker on the side of the gateway and point the camera at the QR code.
- You will be asked if you want to join the network. Click "yes".
- You will be asked to open up your browser window to continue setup and you will be redirected to set up a new network name and password for your network. Write this down. Then your gateway will automatically reboot.
- Connect all wireless devices (Smart TVs, phones, laptops, tablets, Smarthome devices, etc) using the new network name and password.
Make sure that the cords are tightly attached to the gateway and plugged into the wall. If it still does not power on try a different outlet.
Try unplugging your modem from the power outlet for 30 seconds and then plug it back in. Once it reboots, if you still cannot connect, please call 1-844-579-0697 for assistance.
The billing cycle automatically starts within 10 days of your order online, so if you run into any problems completing your installation, it is very important to call in for support at 1-844-579-0697 immediately. Promotional periods will be reflected on the billing statement.
If you’re connecting Atlantic Broadband phone service, use the phone cord to connect your phone to the gateway. For step by step instructions, click here to download Phone Installation Instruction Guide
Check that the phone cord is connected to the top phone jack on the gateway. If it is a cordless phone, you may also need to plug the phone base into an electrical outlet.
No. You must follow the set-up and activation instructions to get your Atlantic Broadband phone service running properly. See the instruction guide for the detailed steps.
If you need to replace your current equipment, please click here to follow step-by-step instructions.
We will ship your order via UPS ground and you will receive a shipment order confirmation email so you can track your package.
Orders will ship within 24 hours, Monday through Friday. Depending on your location, you can anticipate a delivery timing of between 3-5 days.
Yes, you will receive an email from Atlantic Broadband with your tracking information.
You should hold on to this equipment and we will reach out with instructions on retrieval/disposal options at a later date.
No.Your bill will not change when you replace your equipment. You will receive instructions via email on retrieval/disposal options at a later date. Once deactivated, your old equipment will no longer work.
If you are an Atlantic Broadband phone customer, you must call us at 1-888-674-4738 before disconnecting your phone modem. An agent will need to assist you in swapping your equipment to avoid an interruption to your phone service. If you don’t receive phone service from Atlantic Broadband, you may proceed with first removing your equipment then you may continue with setting up your new gateway.
Yes, your phone number will remain the same upon replacing your equipment. If you are an Atlantic Broadband phone customer, you must call us at 1-888-674-4738 before disconnecting your phone modem. An agent will need to assist you in swapping your equipment to avoid an interruption to your phone service. If you don’t receive phone service from Atlantic Broadband, you may proceed with first removing your equipment then you may continue with setting up your new gateway.