Hosted Voice 2.0 Support
To access your ABB Hosted Voice Portal you can visit https://hv2.atlanticbb.com. If you do not have a user name and password please call customer service at 844-579-0695. A customer representative will supply your user name and password, and the Hosted Voice 2.0 user guide. Through the portal you can access your voicemail, view your call history and manage your extensions and inbound call rules.
If you are using a desk phone provided by Atlantic Broadband, you can use the voicemail button or key on your phone, or dial 5001. You can listen to voicemail, change your greetings and reset your voicemail box password. You can also access your voicemail via the portal https://hv2.atlanticbb.com
Yes. You can set your voicemail to send you a notification with a link to the voicemail in the portal, or you can set it to attach the voicemail as a.wav file.
Your Atlantic Broadband Business Account Executive will assess your current voice system and walk you through the design of your new Atlantic Broadband Hosted Voice service. Atlantic Broadband local technicians will perform a site survey to ensure everything is in place to support Hosted Voice or to guide you with any required network upgrades. On install day our technicians will arrive on site to install and test all phones and equipment.
Yes. You can download the mobile app from the Apple App Store or Google Play. This app turns your mobile phone into an extension of your Hosted Voice service. If you need your credentials, an Atlantic Broadband representative can provide them for you.
If you've forgotten your log in credentials to the portal, web phone, or mobile apps please reach out to an Atlantic Broadband representative at 877.435.2227 and we will assist you with recovering them.
Atlantic Broadband self install may be available! Please contact your Atlantic Broadband Business Account Executive and see if your business qualifies for self installation.
Atlantic Broadband requires that the customer’s Local Area Network (LAN) be a layer-2 switched Ethernet network with at least one available port on the switch. Atlantic Broadband does not support Hosted Voice service in a hub or bridged network.
Yes. You can transfer (port) your existing toll free and or local phone numbers to Atlantic Broadband Hosted Voice. The porting process takes approximately 7-10 business days and is dependent on how quickly your current provider releases the phone numbers.
If you lose power or Internet connection at any of your business locations, you will not be able to use the IP desk phones at that location. However, there are several call-forwarding options so these inbound calls will not be affected by the power outage or loss of Internet connection. Also our mobile app allows you to receive calls to your desk extension on your mobile phone as well. Please contact your local Atlantic Broadband representative to review these features.
Yes. You can move the call from one device, desk phone, webphone, or mobile app, to another. It is as simple as dialing *11 on the device you want to take the call on, and it will transfer seamlessly to that device.
Paging is a one-way communication through the phone system to the speakers on the Hosted Voice phones. Intercom is a two-way communication through the phone system using the speakerphone on the Hosted Voice phones.
Yes. You can request the setup of a paging group as a special feature that allows specified users to page other users that are part of a paging group. This enables you to have multiple paging groups and notify only those members within the group vs. a company-wide page.
Yes. An additional SIP to amplifier convertor may be required. Once setup is complete designated extensions will be able to page an announcement to an overhead paging system.
Yes. If you have access to dial an intercom extension that has been setup you will be able to intercom other extensions that are part of the intercom group. Users on the phone will not be disturbed by the intercom.
Yes. Your Atlantic Broadband Business Account Executive can set this up for you. Once activated, all inbound and outbound calls can be recorded.
The Hosted Voice IVR (interactive voice response) provides a fully automated system that interacts with callers to allow them to choose how they want their call to be directed to a person or group. The IVR is fully customizable with prompts, listed company options, direct-to-operator and company directory so that your calls always reach the correct person or group, and so the caller has a positive calling experience. IVRs can be created for business hours and closed hours as well as weekends.
A call queue is a group of user extensions setup to receive an inbound call so that the calling party is answered by the correct person/group within the company.
There are 3 types of calls queues that you can setup to distribute calls
1. Sequential – The caller is directed to different extensions in a sequential order
2. Simultaneous – Multiple extensions can be setup to ring at the same time.
3. User skill/penalty – You can setup which extensions are called first by skill/penalty level. You can mix simultaneous and sequential ringing types.
Presence allows you to see the calling status of other users. This feature is setup at the time of installation and is only available on presence-capable desk phones provided as part of the Atlantic Broadband Hosted Voice service. The display or corresponding line keys of the other extensions you’re monitoring will blink when the line is ringing. It will show a steady light when the line is in use.
If a colleague’s line is blinking (which means it’s ringing) and you have permission, you can pick up the line. If a line is idle (not lighted), you can press that line to quick-dial that person. In addition, if a line is idle you can also press that line when doing a transfer as a quick-dial for the transfer.
The Universal Service Fund is a federal program to subsidize telecommunications services to certain customers. The Federal Communications Commission permits service providers to recover these contributions from their customers as a separate line item on the bill.
The Universal Service Recovery Fee is a surcharge imposed by the company to recover our contribution to the federal Universal Service Fund. The Universal Service Recovery Fee is calculated by multiplying the interstate and international telecommunications charges on a customer's bill by the current contribution rate. The contribution rate is set quarterly by the Federal Communications Commission.
On June 3, 2005, the Federal Communications Commission (FCC) mandated that all Internet phone service providers are interconnected to the public switched telephone network and must offer e911 as a standard element of their residential and business offerings.