Ready. Set. Install.
FOLLOW THESE EASY INSTRUCTIONS TO SET UP YOUR NEW BUSINESS INTERNET SERVICE
TIME TO COMPLETEUnder 15 Minutes
Note: If you have ordered Atlantic Broadband phone service, you will also need a phone cord, which will be included. If you have more than one phone, or devices that use a phone line (i.e. credit card machine, fax machine, etc.), you will need to plug the phone line from the modem into an unused phone jack on the premises to feed dial tone for all devices. Download Phone Installation Instruction Guide [PDF]
HOW TO SET UP YOUR HITRON GATEWAY:
Follow these steps to connect your new gateway, the all-in-one device that allows you to utilize both wired and wireless (WiFi) devices.
Locate cable wall outlet (coax) in a central location. It will look like this:
Connect coax cable from the wall to gateway A (insert into connector and turn barrel to tighten).
Connect power cord from gateway to the wall outlet B. The gateway will update once powered on, which could last around 10 minutes. Once lights are glowing steady, it’s ready to use.
If you’re connecting a wired device, use the Ethernet cord provided from the gateway to the back of the device. C
Note: If you’re connecting Atlantic Broadband phone service, use the phone cord to connect your phone to the gateway D. If you have more than one phone, or devices that use a phone line (i.e. credit card machine, fax machine, etc.), you will need to plug the phone line from the modem into an unused phone jack on the premises to feed dial tone for all devices. Download Phone Installation Instruction Guide [PDF]
STEPS TO ACTIVATE:
Look for the sticker on the back of the gateway (as shown below) and locate the default WiFi network name and password.
Go to “Settings” on your wireless device, locate the default network name in the list of wireless networks and select it. When prompted, input the default password.
Open up an internet browser and you will see this page (as shown below):
Click “Let’s Go.” If it does not load after opening your browser, go to http://192.168.0.1
On the “WiFi Setup” tab, create a new WiFi Network name and password, then click “Confirm Setup.” Please note your new network name/password and click “Complete My Setup.”
Connect all wireless devices (smart TVs, phones, laptops, tablets, smart home devices, etc.) using the new network name and password.
If you require assistance, call our Customer Support Team at 855-297-4098.
Self-install allows you to order your internet service and hook it up yourself with a self-install kit. It gives you flexibility to do it on your own time at no additional cost. All of the equipment, cords, and instructions are included in the self-install kit.
First, we’ll ship you a self-install kit and send you an email with order confirmation and package tracking information. You should expect to receive the self-install kit within 3-5 days, and it will have everything you’ll need to get your internet service up-and-running.
The self-install kit includes a new gateway, power cord, coax cable, and instructions to help you do the installation. There is even an Ethernet cord in case you have a device that needs to be wired directly to the gateway.
Note: If you have ordered Atlantic Broadband phone service, you will also need a phone cord, which will be included. If you have more than one phone, or devices that use a phone line (i.e. credit card machine, fax machine, etc.), you will need to plug the phone line from the modem into an unused phone jack on the premises to feed dial tone for all devices.
A gateway is a device that combines the functions of a modem and a router. The modem is the device that connects your connected device to the Internet. The router is a companion device to your modem that takes the information from your modem and sends it wirelessly to your WiFi devices like smart phones, tablets, gaming consoles, and computers.
Simply follow the instructions included in the self-install kit. Connect the coax cable from the wall to the gateway, then connect the power cord to the gateway and plug in. Your gateway will power up and set itself up automatically. When set-up process is complete, there will be solid lights on the front. Then you can connect with either wired or wireless devices.
If you cannot connect your device wirelessly, you may connect directly to the gateway with the enclosed Ethernet cord.
You can connect any wireless device by using the network name and password displayed on the sticker on the side of the gateway. Alternatively you can:
- Look for the sticker on the side of the gateway and point the camera at the QR code.
- You will be asked if you want to join the network. Click "yes".
- You will be asked to open up your browser window to continue setup and you will be redirected to set up a new network name and password for your network. Write this down. Then your gateway will automatically reboot.
- Connect all wireless devices (Smart TVs, phones, laptops, tablets, Smarthome devices, etc) using the new network name and password.
Make sure that the cords are tightly attached to the gateway and plugged into the wall. If it still does not power on try a different outlet.
Try unplugging your modem from the power outlet for 30 seconds and then plug it back in. Once it reboots, if you still cannot connect, please call 855-297-4098 for assistance.
The billing cycle automatically starts within 10 days of your order online, so if you run into any problems completing your installation, it is very important to call in for support at 855-297-4098 immediately. Promotional periods will be reflected on the billing statement.
If you’re connecting Atlantic Broadband phone service, use the phone cord to connect your phone to the gateway. For step by step instructions, click here to download Phone Installation Instruction Guide Click Here to Download Phone installation Instruction Guide [PDF]
Check that the phone cord is firmly connected in the jack at the back of the modem. If it is, try switching to the other jack. If it is a cordless phone, you may also need to plug the phone base into an electrical outlet.
No. You must follow the set-up and activation instructions to get your Atlantic Broadband phone service running properly. See the instruction guide for the detailed steps.