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About Girard Toyota

Girard Toyota is one of nine dealerships that make up the Antonino Auto Group. Located in New London, CT, Girard Toyota has been in business since 1957 selling new and previously-owned cars. For over 50 years, they have served literally thousands of customers throughout the greater New London area.

Girard Toyota has become a mainstay in the community. They attribute their longevity to the exceptional customer service they provide throughout the organization. The great care and pride they take in servicing their customers has led to generations of faithful clientele.

Challenge:

To maintain the quality of their customer service, Girard Toyota needed to update their outdated phone system to one that was more functional, easy to use, and cost effective to maintain. Atlantic Broadband Business provided a cloud-based hosted-voice solution that met all of Girard Toyota’s needs.

Solution

Atlantic Broadband helped to bring expenses down by streamlining Girard Toyota service call process.

Results

  • Customer experience improved
  • Steep reduction in hold times
  • Increased number of calls handled
  • Enabled constant review of, and improvement on, performance

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