Atlantic Broadband is a vibrant company providing the very best TV, Internet and Phone services to select US markets. We’re dedicated to giving our customers responsive local service and access to excellent entertainment delivered on crazy-fast Internet speeds.
Do you have what it takes to be a member of our team?
- Do you thrive in a fast-paced, collaborative environment?
- Are you a creative self-starter?
- Would you describe yourself as passionate about customer service and knowledgeable about our services?
- Do you want to work hard, achieve success, and have fun?
If you answered "Yes!" to these questions, contact us at email@example.com.
We're currently looking for qualified individuals for these positions:
Atlantic Broadband is actively seeking Account Executives (AE) to join our fast growing Business Services team. AE’s work with a wide range of businesses to provide crucial communication services including: Internet and Phone service, Ethernet, DIA, Hosted Phone, TV, Data Center connectivity and more. As a member of the Business Services team AE’s are the face of Atlantic Broadband and a key part of our strong double digit revenue growth. Ideal candidates for this position have a strong sales background with a proven record of success and a desire to be rewarded. Knowledge of telecommunications is a plus; however, candidates without telecom experience will be provided the required training to become successful! Come join our high growth team and be a part of a group that rewards success! Employment opportunities in NH, PA, SC, FL, MD, DE locations.
The Accounting Clerk is responsible for performing accounting activities such as maintenance of the general ledger and preparation of various accounting statements and financial reports. Other duties include processing expenses, maintaining and tracking necessary records, balancing money for verification, issuing change and cashing checks, and other duties as assigned. Current opening in Aiken, SC.
The Accounting Supervisor is responsible for training, mentoring, and coaching the Accounting team; reviewing and approving daily AP batches to insure accuracy, compliance, and timeliness of payments; preparing and reviewing monthly journal entries and GL account reconciliations; supporting the purchase order and capital spending report administration for multiple regions; reconciling bank accounts; insuring regional compliance to cash management and internal control policies; completing internal/external audit requests; and performing other duties as assigned. This position is located in Johnstown, PA.
Under the direct supervision of the Business Manager, the successful candidate will track and report all purchase orders, process account payables, and will be responsible for cash management including balancing cash drawers daily, administering petty cash and responsibility to administer the manager’s account. The Administrative Clerk is also responsible for office reports for staff, including CSG reporting and distribution to management, and will be cross trained to receive payments from walk-in customers as a backup to front counter. Current opening in Bradford, PA.
Under general supervision, the Broadband Technician is responsible for performing field technical work and servicing customer problems; trouble shooting, repairing and maintenance of the cable television system. Current opening in Miami, FL.
Under general supervision, the Cable Technician is responsible for performing field technical work and servicing customer problems; monitoring and repairing signal leakage; and trouble shooting, repairing, and maintaining the cable television system. Current opening in Miami, FL.
The Construction Supervisor directs and coordinates the activities associated with construction projects. This position works with a team of engineers, technical staff, sales team, contractors and customers to complete the project. The Construction Supervisor has supervisory responsibilities. Current opening in Miami, FL.
Customer Care Representative
Customer Care Representatives are Atlantic Broadband’s personal experts on the other end of the phone line for our customers whether they have questions on their bill, have service issues or are looking to add digital cable, digital home phone or internet services. If you are a pro at building relationships, have a desire to keep up with the latest technology and gadgets, and like to work in a team environment, this career is for you. Current openings in Waterford (CT), Miami (FL), West Palm Beach (FL), and Rochester (NH).
Data Voice Specialist
Under general supervision, the Data Voice Specialist provides technical support to our customers in the use of telecommunication equipment (home networking routers, Data modems, and MTAs) & assures adequate connectivity to the network (voice and data). To perform this job successfully, an individual should have knowledge of Microsoft Operating Systems, Apple Macintosh Operating Systems, some computer hardware knowledge, basic understanding of network topology\terminology, email troubleshooting (web and client based) and the Microsoft Office Suite. Current openings in Rochester (NH).
Direct Sales Representative
This position is responsible for gaining new subscribers within a defined geographic territory for Atlantic Broadband, the 9th largest cable television provider in the U.S. Atlantic Broadband is aggressively increasing sales and marketing efforts in this market and the sales team is a key part of reaching our goals. Atlantic Broadband is looking for organized, self-motivated, and outgoing individuals that have the ability to listen to customers, provide solutions, and ultimately close sales in a consultative manner. These individuals will generate new customer relationships through door-to-door solicitation selling our video, internet, and phone products. These individuals will also have a strong desire to succeed and use their exceptional interpersonal skills to provide an unmatched sales experience. Acting as the face of Atlantic Broadband in the customer’s home, these individuals will help professionally market our products and services. Current openings in Johnstown (PA), Aiken (SC), King George (VA), Grasonville (MD), Waterford (CT), and St. Mary's (MD).
Director of Network Engineering – Infrastructure Engineering
The Director of Network Engineering will lead and manage a team of advanced network and optical engineers in engineering offices, lab facilities and headends. They will work cross-functionally with Product, Video Engineering, Project Management, Media and Operations teams. This position reports directly to the VP of Engineering and is located in Rochester, NH.
Field Project Manager
Under limited supervision, the Field Project Manager is responsible for coordinating construction projects through in-house and contract labor for building, and repairing and maintaining Hybrid Fiber Coaxial (HFC). This individual will ensure that the quality of work performed meets the established technical standards and company policies. This position has supervisory responsibilities and requires knowledge of Cable television products and services. Current opening in Miami (FL).
Head End Technician
This position is responsible for the reception and distribution of off-air, satellite, etc., programming to the outside of the plant. This includes the installation, construction, operations, and repair of all equipment associated with the head end, as well as the signal distribution network. Current opening in Rochester, NH.
This position is responsible for the planning, installation, and maintenance of cable television headend systems and upgrading and consolidating headends, hubs, and OTNs. This position is also responsible for the reception and distribution of off-air, satellite, etc. programming to the outside of the plant. This includes the installation, construction, operations and repair of all equipment associated with the headend and signal distribution network, IP, Optical and RF. The Headend Engineer must be a "hands-on" and motivated engineer that is able to work independently as well as with a team. Current opening in the PA region and must travel between Bradford, Warren, Clearfield, and Shippenville headends.
Inside Sales Representative
The Inbound Sales Representative is a consultative professional sales position within our sales team. Individuals in this position are responsible for residential cable, internet, home phone and home management services. This professional is responsible for learning a customer’s household needs and making recommendations while maximizing revenue for Atlantic Broadband. Current opening in Belmont/Rochester, NH.
If you’re great with electronics, have good people and time management skills…you belong with us! Whether navigating technology or understanding customer’s concerns, you are always at ease. You have a resourceful way of investigating and resolving issues. Your varied talents make you ideal for this role. Join us and discover an unbeatable package of ongoing training and support that will boost your career progress. Current openings in Johnstown (PA), Waterford (CT), and our Delmar region (MD/DE).
Lead Commercial and Carrier Network Engineer - Infrastructure Engineering
The Lead Commercial and Carrier Network Engineer - Infrastructure Engineering is responsible for assisting the Senior Director of Network Engineering with all Pre and Post sales engineering operations, maintenance's, and installations for the networking infrastructure at Atlantic Broadband. This position is also responsible for leading and supervising all commercial and carrier engineers and installers in all regions of Atlantic Broadband; providing technical guidance and installation support for all aspects of sales engineered solutions; day-to-day installation, operation and configuration of Cisco ME 3400 Series and Fujitsu FW5300 Network Interface Devices, Brocade Multiservice Routers (MLXe) and Carrier Ethernet Switch Equipment (CES), Cisco Aggregation Services Routers (ASR), JDSU optical testing equipment, JDSU P5000i Digital Analysis Microscope and FiberChekPRO Analysis Software; and other duties as required. This position is located in Rochester, NH.
The Marketing Coordinator provides project management and administrative support, assisting with day-to-day marketing operations for promotions, public relations, sales and events as assigned. Works independently on special projects according to agreed timelines and special requests. This position requires a self-motivated and resourceful individual who possesses the ability to manage competing priorities at one time, with a "can-do" positive attitude in a fast-paced environment. The ideal candidate will display excellent attention to detail with fantastic organization skills, outstanding verbal and written communications skills and should love taking on new challenges. Role reports directly to the Director of Marketing. Current opening in Miami, FL.
Network Operations Center Technician
Under general supervision, the Network Operations Center Technician monitors Atlantic Broadband switching, digital, optical and associated telecommunications equipment and provides a single point of contact for outages and issues. This position is also responsible for maintaining accurate records in a variety of tracking resources, escalating network problems both internally and externally, working with customers, engineers, vendors and technicians to resolve trouble reports, and other duties as assigned. Current openings in Rochester, NH.
Quality Control Technician
Under limited supervision, the Quality Control Technician is responsible for monitoring disconnect activity and active customers by performing field audits. Other responsibilities for this position may include installing modular connectors for data and telephone users, terminating RF signals, providing new users with cable and modular connections, relocating cable connections for existing users, and other duties as assigned. Current openings in Rochester (NH) and St. Mary's (MD).
Residential Accounts Associate
This position is responsible for increasing the number of active subscribers and product penetration in assigned complex large scale multi-dwelling properties/communities promoting and selling Atlantic Broadband products including video, high-speed Internet, and phone services. The successful candidate will develop strong relationships with local and national property management that is conducive to the sale and retention of Atlantic Broadband products and services; strategize and plan ongoing sales support to assigned group of MDU properties; utilize expert knowledge of Atlantic Broadband products and services as well as mastery of sales processes to consistently maximize sales; and have in-depth experience, knowledge, and skills in large complex MDU community sales. Current opening in Miami, FL.
Residential Field Consultant
Atlantic Broadband is actively seeking Residential Field Consultant (RFC) to join our fast growing Residential Products team. RFC’s work with new customers to provide the best options for Video, Internet and Phone service. As a member of the Residential Product team RFC’s are the face of Atlantic Broadband and a key part of our strong double digit revenue growth. Ideal candidates for this position are organized, self-motivated, and outgoing individuals that have the ability to listen to customers, provide solutions, and ultimately close sales in a consultative manner. These individuals will generate new customer relationships through door-to-door solicitation selling our video, internet, and phone products. These individuals will also have a strong desire to succeed and use their exceptional interpersonal skills to provide an unmatched sales experience. Acting as the face of Atlantic Broadband in the customer’s home, these individuals will help professionally market our products and services. Success in this role will require someone that is self-disciplined, has the ability to maintain a positive attitude and has a strong desire to sell using an uncapped commission plan. Current openings in Miami, FL.
In this key customer care role, you’ll handle calls from people who are thinking about switching service providers. You’ll listen patiently and empathetically, track information, and apply consultative skills regarding our services/pricing. Your knack for problem-solving will not only diffuse situations, but point out new value and result in an upsell. Current opening in Belmont, NH.
Sales Support Agent
The Sales Support Agent provides a supporting role for the residential Sales Departments as it pertains to screening sales calls and routing them to the appropriate department, handling sales chat and email. The primary duty is to ensure the Sales Department receives all calls pertaining to new subscriber acquisition and product upgrades that contribute to revenue growth. Additional roles include data projects, direct sales order entry support and other miscellaneous duties as assigned. This role is a call center position with the expectation that the agent will be readily available to assist both internal and external customers. Current opening in Uniontown, PA.
Select Communities Account Manager
The Select Communities Account Manager is responsible for serving as the lead point of contact for property management (and boards) of newly acquired bulk communities. This position will also serve as a liaison between properties and internal teams to facilitate the initial customer outreach, property launch, and full ongoing integration within Atlantic Broadband’s FL Region bulk property portfolio. In this role you will develop strong relationships with property management that is conducive to the timely launch of Atlantic Broadband services and ongoing sale and retention of Atlantic Broadband products and services. Excellent organizational and communication skills are required. Must enjoy working on a variety of projects, and have the ability to solve complex problems and meet deadlines. This position is located in Miami, FL. If interested in applying, please send resume to: firstname.lastname@example.org.
Senior Account Executive
Atlantic Broadband is actively seeking a Senior Account Executive to join our fast growing Business Services team in Miami, FL. AE’s work with a wide range of businesses to provide crucial communication services including: Internet and Phone service, Ethernet, DIA, Hosted Phone, TV, Data Center connectivity and more. As a member of the Business Services team AE’s are the face of Atlantic Broadband and a key part of our strong double digit revenue growth. Ideal candidates for this position have a strong sales background with a proven record of success and a desire to be rewarded. Knowledge of telecommunications is a plus, however, candidates without telecom experience will be provided the required training to become successful! Come join our high growth team and be a part of a group that rewards success!
Under general supervision, the Service Technician is responsible for performing field technical work and servicing customer problems; monitoring and repairing signal leakage; trouble shooting, repairing, and maintaining the cable television system; and performing underground and aerial construction duties associated with CATV operations including installation of rigid coaxial cable, and pole line construction within the overhead plant. Current openings in Clearfield (PA), Three Springs/Mifflinburg (PA), Warren (PA), Aiken (SC), and Grasonville/Middletown (MD/DE).
Staff Accountant - Corporate Office
The ideal candidate must have excellent communication and organization skills, an attention to detail, and the ability to perform a full range of professional accounting duties involved in fiscal management, record keeping, and reporting. This position reports to the Assistant Corporate Controller and is located in Quincy, MA. If interested in applying, please e-mail resume to: email@example.com.
Support Desk Technician
The Support Desk Technician will provide support to the employees of Atlantic Broadband, employing a high degree of customer service, technical expertise and timeliness. The Support Desk provides an advance level of remote IT assistance for problem resolution and escalate complex problems to higher tier personnel. The Support Desk Technician takes ownership of an issue and follows through on a resolution with end users and other pertinent information technology staff, and tracks support calls in the Help Desk ticketing system. This position is located in St. Mary's (MD)/VA locations.
Under general supervision, this position is responsible for preventive maintenance and repair of the plant including the trunk and distribution system. The System Technician must also perform routine maintenance and repairs while providing technical support for the resolution for service related problems. Current openings in Rochester (NH), St. Mary's (MD), Saluda (VA), and King George (VA).
Technical Operations Manager
The Technical Operations Manager provides direction and leadership to the system technical department while maintaining system integrity and overseeing operations of the technical department. This position is responsible for providing technical support and direction to field location regarding new or existing technologies, operational standards, and staff development; coordinating preparation of the capital and operation budget process and monitor activity throughout the year to ensure capital and operating expense are controlled according to the budgeted plan to meet or exceed annual cash flow, including negotiation with contractors and vendors to achieve bids within budget; monitoring current procedures and tests performed in accordance with FCC standards to ensure compliance with FCC standards; monitoring and reviewing system material management procedures, inventory control, safety-training program and security to insure compliance with standards operating procedures; maintaining records as required by system, regional, and corporate offices, the FCC, and other government agencies; and other duties as assigned. Current opening in Bradford, PA.
The Technical Supervisor is responsible for the supervision of service, systems, and senior technicians as assigned. This position is also responsible for all service activities which contribute to customer satisfaction, must be able to satisfactorily resolve customer complaints or problems, and direct activity of service, systems, and senior technicians. Current openings in King George (VA) and Miami (FL).
Vice President of Marketing
As a key member of the Atlantic Broadband executive management team responsible for providing leadership while managing the development and implementation of a marketing roadmap for Atlantic Broadband’s rapidly growing and diverse organization. The Vice President of Marketing will provide marketing direction and expertise to internal marketing teams to ensure the overall marketing vision is being supported and goals are achieved. This position is also responsible for marketing activities for the corporation including brand identity, product marketing (sales, promotion, pricing, packaging) and/or direct marketing; setting marketing objectives and develop marketing plans for products and services; planing and overseeing advertising and promotional activities including print, online, electronic media, and direct mail; and other duties as assigned. This position is located in Quincy, MA.
Reporting to the Director of Technical Operations, the Warehouse Supervisor is responsible for performing administrative and supervisory functions related to warehouse activities and personnel. This position will supervise the maintenance and security of facilities and vehicle fleet, perform and maintain inventory, assist the Plant Manager on projects, and other duties as assigned. Current opening in Rochester, NH.
The Warehouse Technician is responsible for receiving, storing, and distributing materials, tools, equipment, and products within establishments; repairing, testing, and inspecting all converters entering the department; maintain inventory; and other duties as assigned. Current openings in Warren (PA) and Miami (FL).
Our Excellent Benefits Package
- Medical Insurance
- Dental Insurance
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- Paid Time Off - all major holidays plus vacation
- 401(k) investment plan