Atlantic Broadband is a vibrant company providing the very best TV, Internet and Phone services to select US markets. We’re dedicated to giving our customers responsive local service and access to excellent entertainment delivered on crazy-fast Internet speeds.
Do you have what it takes to be a member of our team?
- Do you thrive in a fast-paced, collaborative environment?
- Are you a creative self-starter?
- Would you describe yourself as passionate about customer service and knowledgeable about our services?
- Do you want to work hard, achieve success, and have fun?
If you answered "Yes!" to these questions, contact us at email@example.com.
We're currently looking for qualified individuals for these positions:
Atlantic Broadband is actively seeking Account Executives (AE) to join our fast growing Business Services team. AE’s work with a wide range of businesses to provide crucial communication services including: Internet and Phone service, Ethernet, DIA, Hosted Phone, TV, Data Center connectivity and more. As a member of the Business Services team AE’s are the face of Atlantic Broadband and a key part of our strong double digit revenue growth. Employment opportunities in CT, PA, SC, FL, MD, DE locations.
B2B Product Manager
This position supports product management and product marketing activities for Atlantic Broadband, the 9th largest Cable television provider in the US. The person in this role will work on and manage a variety of projects including deployment of new products and product enhancements. This role will also encompass life cycle management and support Senior Director of Products with determining strategy, positioning and vision of Video, Internet and Telephony services for small & medium businesses (SMB). The person in this role will also support marketing communications and sales initiatives to help maximize revenue growth. This role will require the candidate to work cross functionally with all levels of the organization and will require some travel. The ideal candidate will have considerable understanding and knowledge of telecommunications as it relates to SMB and substantial experience organizing and coordinating complex projects, be able to understand and communicate technology concepts, have solid analytical skills, and be detail oriented. This position reports to the Sr. Director of Residential & SMB Products. Current opening in Quincy (MA).
Customer Care Representative
Customer Care Representatives are Atlantic Broadband’s personal experts on the other end of the phone line for our customers whether they have questions on their bill, have service issues or are looking to add digital cable, digital home phone or internet services. If you are a pro at building relationships, have a desire to keep up with the latest technology and gadgets, and like to work in a team environment, this career is for you. Current openings in Aiken (SC), Cumberland (MD), Waterford (CT), Delmar, and Pennsylvania Regions.
Direct Sales Representative
This position is responsible for gaining new subscribers within a defined geographic territory for Atlantic Broadband, the 9th largest cable television provider in the U.S. Atlantic Broadband is aggressively increasing sales and marketing efforts in this market and the sales team is a key part of reaching our goals. Atlantic Broadband is looking for organized, self-motivated, and outgoing individuals that have the ability to listen to customers, provide solutions, and ultimately close sales in a consultative manner. These individuals will generate new customer relationships through door-to-door solicitation selling our video, internet, and phone products. These individuals will also have a strong desire to succeed and use their exceptional interpersonal skills to provide an unmatched sales experience. Acting as the face of Atlantic Broadband in the customer’s home, these individuals will help professionally market our products and services. Current openings in Aiken (SC), Grasonville/Middletown (MD/DE), and Waterford (CT).
Director, Advanced Services (ASG)
The Director of Advanced Services (ASG) is responsible for the overall direction and management of advanced services/technical support activities for Atlantic Broadband. This position handles direct inquiries from customers and service personnel regarding Atlantic Broadband services, provides support and maintenance, and is engaged in the resolution of customer support needs. This role has supervisory responsibilities of Advanced Services Managers, Supervisors and NOC in all ABB locations. Current opening in Johnstown (PA).
Facilities/Critical Systems and Infrastructure Manager
The purpose of this position is to assess Infrastructure (Space, AC/DC Power systems, Battery (UPS), Cooling, Racking, etc.), and determine the optimum solution balancing costs and site priority and resiliency requirements. The Individual will collaboratively work with Engineering: Video, Network, ABNS, OSP, and other teams to respond rapidly to incoming projects to support network initiatives. This position reports to the Director of Video Operations. Current opening in Johnstown (PA).
Fiber Mapping and Inventory Specialist
The Fiber Mapping and Inventory Specialist will be responsible for the documentation of physical fiber paths across the Atlantic Broadband network in support of selling and installing fiber-based services. This role will eventually assist in the management of the inventory of the Atlantic Broadband fiber network through database tracking of fiber enclosures, fiber optic cable, conduit, and building list data. Current opening in Quincy (MA).
Field Project Manager
Under limited supervision, the Field Project Manager is responsible for coordinating construction projects through in-house and contract labor for building, and repairing and maintaining Hybrid Fiber Coaxial (HFC). This individual will ensure that the quality of work performed meets the established technical standards and company policies. This position has supervisory responsibilities and requires knowledge of Cable television products and services. Current opening in Miami (FL).
Head End Technician
This position is responsible for the reception and distribution of off-air, satellite, etc., programming to the outside of the plant. This includes the installation, construction, operations, and repair of all equipment associated with the head end, as well as the signal distribution network. The successful candidate will be required to work in the following Pennsylvania areas: Bradford, Clearfield, Shippenville, and Warren.
This position is accountable for proper operation of all equipment, performance and maintenance within the Headend, hub and OTN facilities in accordance with company guidelines and local, state and federal regulations. The Headend Manager also has supervisory responsibilities for all Headend supervisors and technical staff. Current opening in Miami (FL).
This position will supervise a team of headend technicians who are responsible for the reception and distribution of off-air, satellite etc. programming to the outside of the plant. This includes the installation, construction, operations and repair of all equipment associated with the headend and signal distribution network. Current opening in Aiken (SC).
Inside Sales Representative
The Inbound Sales Representative is a consultative professional sales position within our sales team. Individuals in this position are responsible for residential cable, internet, home phone and home management services. This professional is responsible for learning a customer’s household needs and making recommendations while maximizing revenue for Atlantic Broadband. Current openings in Cumberland (MD) and Uniontown (PA).
If you’re great with electronics, have good people and time management skills…you belong with us! Whether navigating technology or understanding customer’s concerns, you are always at ease. You have a resourceful way of investigating and resolving issues. Your varied talents make you ideal for this role. Join us and discover an unbeatable package of ongoing training and support that will boost your career progress. Current openings in Uniontown (PA) and our South Carolina and Delmar Regions.
Atlantic Broadband is currently looking for a Maintenance Technician in Waterford (CT) to join our team. Under general supervision, this position is responsible for performing field technical work and servicing customer problems, as well as trouble shooting, repairing, and maintaining the cable television system.
Atlantic Broadband’s network engineering team is at the center of our efforts to provide voice, video and high speed Internet services to businesses and consumers on the east coast of the United States as the nation’s 9th largest broadband company. We work every day to make a positive impact through innovation in the pursuit of building amazing network based products that are enjoyable, easy to use and accessible across all platforms for business and consumer use. This position will be part of our Network Engineering Operations Group and will report to the Director of Network Operations. Current openings in Quincy (MA) or PA (Altoona or Johnstown) and Miami (FL).
Network Engineer (LAN Focus)
Atlantic Broadband’s network engineering team is at the center of our efforts to provide voice, video and high speed Internet services to businesses and consumers on the east coast of the United States as the nation’s 9th largest broadband company. We work every day to make a positive impact through innovation in the pursuit of building amazing network based products that are enjoyable, easy to use and accessible across all platforms for business and consumer use. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, LAN infrastructure and technical standards. The position will be part of our Network Engineering Operations Group and will report to the Director of Network Engineering – Business and Transport. Prospective candidates need to demonstrate a high degree of initiative with minimum supervision and must be able to work under stress with short timelines using the latest networking technologies to develop and implement solutions that meet business needs.
This position is responsible for supporting the daily operations of Atlantic Broadband's high speed data, voice, and advanced digital services. This position will also support the Tier II call center, commercial escalations, and Connecticut IT office support. Current opening in Grasonville/Middletown (MD/DE).
In this key customer care role, you’ll handle calls from people who are thinking about switching service providers. You’ll listen patiently and empathetically, track information, and apply consultative skills regarding our services/pricing. Your knack for problem-solving will not only diffuse situations, but point out new value and result in an upsell.
Sales Operations Administrator
The Sales Operations Administrator provides a supporting role for all residential sales departments as it pertains to all operational matters. The primary duty is to ensure the sales departments run efficiently by providing proper communication, accurate data, appropriate scheduling, and other tolls to generate sales. Additional roles include handling and interacting with internal and external Direct Sales Reps and other administrative duties as assigned. Current opening in Cumberland (MD) or Uniontown (PA).
Senior Director, Business Services Marketing
The Senior Director of Business Services Marketing is responsible for the development and implementation of a marketing road map for Atlantic Broadband’s rapidly growing and diverse business services organization. This position would lead a focused effort to drive maximum lead generation and sales enablement through a comprehensive business/industry opportunity assessment, development and execution of targeted online and offline marketing campaigns as well as promotional and messaging leadership. The primary goal is to combine compelling creative, with targeted, insightful targeting and analytics to produce campaigns, programs and tools that deliver qualified business leads/calls and support a 16% increase in overall business services revenue growth in FY18. This position is responsible for managing a Senior Marketing Manager and reports directly to the SVP, Marketing. Current opening in Quincy (MA).
Technical Operations Manager
This position is responsible for providing direction and leadership to the system technical department while maintaining system integrity, overseeing operations of the technical department, and assuring quality and consistency of video, voice, and data to customers. Current opening in Johnstown (PA).
Technical Support Supervisor
This position is responsible for supervisory functions related to the technical support department, such as coordinating schedules and service activities and evaluating, coaching, and counseling employees. This position would also handle escalated support issues and provide satisfactory customer resolutions. Current opening in Altoona (PA).
Equal Opportunity Employer
Atlantic Broadband is an equal opportunity employer.