Careers

Atlantic Broadband is a vibrant company providing the very best TV, Internet and Phone services to select US markets. We’re dedicated to giving our customers responsive local service and access to excellent entertainment delivered on crazy-fast Internet speeds.

Do you have what it takes to be a member of our team?

  • Do you thrive in a fast-paced, collaborative environment?
  • Are you a creative self-starter?
  • Would you describe yourself as passionate about customer service and knowledgeable about our services?
  • Do you want to work hard, achieve success, and have fun?

If you answered "Yes!" to these questions, contact us at careers@atlanticbb.com.

We're Hiring

We're currently looking for qualified individuals for these positions:

Account Executive

Atlantic Broadband is actively seeking Account Executives (AE) to join our fast growing Business Services team. AE’s work with a wide range of businesses to provide crucial communication services including: Internet and Phone service, Ethernet, DIA, Hosted Phone, TV, Data Center connectivity and more. As a member of the Business Services team AE’s are the face of Atlantic Broadband and a key part of our strong double digit revenue growth. Ideal candidates for this position have a strong sales background with a proven record of success and a desire to be rewarded. Knowledge of telecommunications is a plus; however, candidates without telecom experience will be provided the required training to become successful! Come join our high growth team and be a part of a group that rewards success! Employment opportunities in CT, PA, SC, FL, MD, DE locations.

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Accounts Payable Clerk

Under the direct supervision of the Accounting Manager, the successful candidate will track and record purchase orders, process account payables, maintain data in spreadsheets, and other financial requirements as assigned. Current openings in Grasonville/Middletown (MD/DE) and Belmont (NH).

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Accounts Payable Clerk - Quincy

The Accounts Payable Clerk is responsible for processing payables thru the Epicor Financial system, tracking and recording purchase orders, assisting with vendor check runs, and various financial requirements as assigned. Current opening in Quincy, MA. If interested in applying for this position, please email resume to: resume@atlanticbb.com

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Billing System Administrator

The Billing System Administrator is responsible for the administration and support of the information systems which support Atlantic Broadband’s customer focused operations and billing. The systems support multiple aspects of the operation to include product pricing, order management, work order management and customer billing. The position is responsible for the maintenance, update and operation of these systems to include daily report generation on all aspects of the business. Current opening in Johnstown, PA.

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Broadband Technician

Under general supervision, the Broadband Technician is responsible for performing field technical work and servicing customer problems; trouble shooting, repairing and maintenance of the cable television system. Current opening in Miami, FL.

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Budget Analyst

Atlantic Broadband, the 9th largest US cable and broadband services provider, is currently seeking a Budget Analyst. The person in this role will leverage an in-depth understanding of the business and industry combined with data and analyses to develop achievable annual budget plans and identify and communicate important business trends and opportunities to improve results. This position will report to the Director, Business Analysis. Current opening in Aiken, SC.

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Cable Technician

Under general supervision, the Cable Technician is responsible for performing field technical work and servicing customer problems; monitoring and repairing signal leakage; and trouble shooting, repairing, and maintaining the cable television system. Current opening in Miami, FL.

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Commercial Sales Director

The Commercial Sales Director is responsible for managing direct sales of Atlantic Broadband products and services, including internet, commercial telephone service, fiber solutions, metro Ethernet services and cable television to maximize sales revenue and meet market objectives. This position is also responsible for the execution of strategies to increase and retain commercial accounts and the daily management of a direct sales team of account executives. Current openings in Miami (FL) and New Hampshire.

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Construction Supervisor

The Construction Supervisor directs and coordinates the activities associated with construction projects. This position works with a team of engineers, technical staff, sales team, contractors and customers to complete the project. The Construction Supervisor has supervisory responsibilities. Current opening in Miami, FL.

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Customer Care Representative

Customer Care Representatives are Atlantic Broadband’s personal experts on the other end of the phone line for our customers whether they have questions on their bill, have service issues or are looking to add digital cable, digital home phone or internet services. If you are a pro at building relationships, have a desire to keep up with the latest technology and gadgets, and like to work in a team environment, this career is for you. Current openings in Cumberland (MD), Waterford (CT), and Miami (FL).

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Digital Marketing Manager (Business)

Atlantic Broadband is looking for a Digital Marketing Manager for our Small/Medium and Enterprise Business services. The scope of the role is to manage digital channels across advertising, web, lead generation, and social properties. This role has a call volume and lead generation plan. The individual in this role will create and execute digital marketing campaigns, measure and evaluate their impact. This position reports to the Senior Director, Digital Marketing. Competitive compensation and benefits package. Current opening in Quincy, MA. If interested in applying for this position, please email resume to: resume@atlanticbb.com

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Direct Sales Representative

This position is responsible for gaining new subscribers within a defined geographic territory for Atlantic Broadband, the 9th largest cable television provider in the U.S. Atlantic Broadband is aggressively increasing sales and marketing efforts in this market and the sales team is a key part of reaching our goals. Atlantic Broadband is looking for organized, self-motivated, and outgoing individuals that have the ability to listen to customers, provide solutions, and ultimately close sales in a consultative manner. These individuals will generate new customer relationships through door-to-door solicitation selling our video, internet, and phone products. These individuals will also have a strong desire to succeed and use their exceptional interpersonal skills to provide an unmatched sales experience. Acting as the face of Atlantic Broadband in the customer’s home, these individuals will help professionally market our products and services. Current openings in Aiken (SC), Johnstown (PA), Grasonville (MD), and Waterford (CT).

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Director of Finance

The Director of Finance is responsible for maximizing the return on financial assets by establishing financial policies, procedures, controls and reporting systems; ensuring legal compliance for all accounting and financial reporting functions; and managing the accounting department. Current opening in Belmont, NH.

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Director of FL Customer Care Operations

The Director of Customer Operations is responsible for the overall direction and management of FL customer service personnel, including front line Customer Service Agents, Supervisors, Managers and Dispatch employees. This position will manage and provide guidance on performance metrics, billing, customer service, support and sales metrics for Atlantic Broadband. This position will also handle and resolve complicated customer escalations, specifically related to corporate, FCC or Better Business Bureau complaints. This position reports to the VP and GM, Florida. Current opening in Miami, FL.

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Director, Advanced Services (ASG)

The Director of Advanced Services (ASG) is responsible for the overall direction and management of advanced services/technical support activities for Atlantic Broadband. This position handles direct inquiries from customers and service personnel regarding Atlantic Broadband services, provides support and maintenance, and is engaged in the resolution of customer support needs. This role has supervisory responsibilities of Advanced Services Managers, Supervisors and NOC in all ABB locations. Current opening in Johnstown (PA).

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Field Project Manager

Under limited supervision, the Field Project Manager is responsible for coordinating construction projects through in-house and contract labor for building, and repairing and maintaining Hybrid Fiber Coaxial (HFC). This individual will ensure that the quality of work performed meets the established technical standards and company policies. This position has supervisory responsibilities and requires knowledge of Cable television products and services. Current opening in Miami (FL).

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Head End Technician

This position is responsible for the reception and distribution of off-air, satellite, etc., programming to the outside of the plant. This includes the installation, construction, operations, and repair of all equipment associated with the head end, as well as the signal distribution network. The successful candidate will be required to work in the following Pennsylvania areas: Bradford, Clearfield, Shippenville, and Warren.

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Headend Manager

This position is accountable for proper operation of all equipment, performance and maintenance within the Headend, hub and OTN facilities in accordance with company guidelines and local, state and federal regulations. The Headend Manager also has supervisory responsibilities for all Headend supervisors and technical staff. Current opening in Miami, FL.

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Inside Sales Representative

The Inbound Sales Representative is a consultative professional sales position within our sales team. Individuals in this position are responsible for residential cable, internet, home phone and home management services. This professional is responsible for learning a customer’s household needs and making recommendations while maximizing revenue for Atlantic Broadband. Current openings in Waterford (CT) and Uniontown (PA).

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Installer

If you’re great with electronics, have good people and time management skills…you belong with us! Whether navigating technology or understanding customer’s concerns, you are always at ease. You have a resourceful way of investigating and resolving issues. Your varied talents make you ideal for this role. Join us and discover an unbeatable package of ongoing training and support that will boost your career progress. Current openings in Uniontown (PA), Waterford (CT), and our South Carolina and Delmar Regions.

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Marketing Coordinator

The Marketing Coordinator provides project management and administrative support, assisting with day-to-day marketing operations for promotions, public relations, sales and events as assigned. Works independently on special projects according to agreed timelines and special requests. This position requires a self-motivated and resourceful individual who possesses the ability to manage competing priorities at one time, with a "can-do" positive attitude in a fast-paced environment. The ideal candidate will display excellent attention to detail with fantastic organization skills, outstanding verbal and written communications skills and should love taking on new challenges. Role reports directly to the Director of Marketing. Current opening in Miami, FL.

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Marketing Database Analyst

This role is responsible for analyst activities for the product and marketing teams at Atlantic Broadband, the 9th largest Cable television provider in the US. The person in this role will be a member of the product and marketing teams providing support for report generation and data mining. Attention to detail is a must for the person in this position. This position reports to the Senior Manager of Data and Analysis. This position is located in Quincy, MA. If interested in applying, please email resume to: resume@atlanticbb.com.

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Network Engineer

Atlantic Broadband’s network engineering team is at the center of our efforts to provide voice, video and high speed Internet services to businesses and consumers on the east coast of the United States as the nation’s 9th largest broadband company. We work every day to make a positive impact through innovation in the pursuit of building amazing network based products that are enjoyable, easy to use and accessible across all platforms for business and consumer use. This position will be part of our Network Engineering Operations Group and will report to the Director of Network Operations. Current openings in Quincy (MA) or PA (Altoona and Johnstown) and Miami (FL).

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Network Engineer (LAN Focus)

Atlantic Broadband’s network engineering team is at the center of our efforts to provide voice, video and high speed Internet services to businesses and consumers on the east coast of the United States as the nation’s 9th largest broadband company. We work every day to make a positive impact through innovation in the pursuit of building amazing network based products that are enjoyable, easy to use and accessible across all platforms for business and consumer use. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, LAN infrastructure and technical standards. The position will be part of our Network Engineering Operations Group and will report to the Director of Network Engineering – Business and Transport. Prospective candidates need to demonstrate a high degree of initiative with minimum supervision and must be able to work under stress with short timelines using the latest networking technologies to develop and implement solutions that meet business needs. Current opening in PA (Altoona, Johnstown, or Uniontown).

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Payroll Coordinator

The Payroll Coordinator is responsible for processing payroll and HR changes in the ADP system, preparing the payroll summary for the Controller, processing 401K and stock share transmissions, providing benefit statements for open enrollment, supporting all HR/Payroll Audit Processes, and other duties as assigned. Current opening in Quincy, MA. If interested in applying for this position, please email resume to: resume@atlanticbb.com

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Project Manager

The Project Manager is responsible for managing the complete life cycle of highly complex projects, including approval, planning, execution, and closeout to ensure planned results are achieved on time; develops budgets, timelines, and ensures progress to plan, as well as tracking critical project achievements; works with vendors and team to establish and achieve goals; coordinates the activities of a cross-functional team including exempt and non-exempt employees; defines the project's objectives and ensures progress to plan, as well as tracking critical project achievements; acts as a key contributor in a complex and crucial environment; and may lead teams or projects and share expertise. Current opening in Quincy, MA.

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Residential Accounts Associate

This position is responsible for increasing the number of active subscribers and product penetration in assigned complex large scale multi-dwelling properties/communities promoting and selling Atlantic Broadband products including video, high-speed Internet, and phone services. The successful candidate will develop strong relationships with local and national property management that is conducive to the sale and retention of Atlantic Broadband products and services; strategize and plan ongoing sales support to assigned group of MDU properties; utilize expert knowledge of Atlantic Broadband products and services as well as mastery of sales processes to consistently maximize sales; and have in-depth experience, knowledge, and skills in large complex MDU community sales. Current opening in Miami, FL.

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Residential Field Consultant

Atlantic Broadband is actively seeking Residential Field Consultant (RFC) to join our fast growing Residential Products team. RFC’s work with new customers to provide the best options for Video, Internet and Phone service. As a member of the Residential Product team RFC’s are the face of Atlantic Broadband and a key part of our strong double digit revenue growth. Ideal candidates for this position are organized, self-motivated, and outgoing individuals that have the ability to listen to customers, provide solutions, and ultimately close sales in a consultative manner. These individuals will generate new customer relationships through door-to-door solicitation selling our video, internet, and phone products. These individuals will also have a strong desire to succeed and use their exceptional interpersonal skills to provide an unmatched sales experience. Acting as the face of Atlantic Broadband in the customer’s home, these individuals will help professionally market our products and services. Success in this role will require someone that is self-disciplined, has the ability to maintain a positive attitude and has a strong desire to sell using an uncapped commission plan. Current openings in Miami, FL.

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Retention Representative

In this key customer care role, you’ll handle calls from people who are thinking about switching service providers. You’ll listen patiently and empathetically, track information, and apply consultative skills regarding our services/pricing. Your knack for problem-solving will not only diffuse situations, but point out new value and result in an upsell. Current opening in Uniontown, PA.

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Sales Manager

The Sales Manager is responsible for supervising the performance of Inbound Sales Representatives (ISR) to maximize customer growth. This position constantly improves team results through hands-on coaching and team development activities, fosters a positive culture of sales performance, executes incentive programs to generate the sales of products and services, interfaces with other internal sales and marketing groups to coordinate programs and adhere to distribution channel requirements, and coordinates and supervises day-to-day efforts of the assigned Inbound Sales Representatives to meet sales revenue objectives. Current opening in Waterford, CT.

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Sales Operations Administrator

The Sales Operations Administrator provides a supporting role for all residential sales departments as it pertains to all operational matters. The primary duty is to ensure the sales departments run efficiently by providing proper communication, accurate data, appropriate scheduling, and other tolls to generate sales. Additional roles include handling and interacting with internal and external Direct Sales Reps and other administrative duties as assigned. Current opening in Cumberland (MD) or Uniontown (PA).

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Sales Support Agent

The Sales Support Agent provides a supporting role for the residential Sales Departments as it pertains to screening sales calls and routing them to the appropriate department, handling sales chat and email. The primary duty is to ensure the Sales Department receives all calls pertaining to new subscriber acquisition and product upgrades that contribute to revenue growth. Additional roles include data projects, direct sales order entry support and other miscellaneous duties as assigned. This role is a call center position with the expectation that the agent will be readily available to assist both internal and external customers. Current opening in Uniontown, PA.

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Senior Director, Business Services Marketing

The Senior Director of Business Services Marketing is responsible for the development and implementation of a marketing road map for Atlantic Broadband’s rapidly growing and diverse business services organization. This position would lead a focused effort to drive maximum lead generation and sales enablement through a comprehensive business/industry opportunity assessment, development and execution of targeted online and offline marketing campaigns as well as promotional and messaging leadership. The primary goal is to combine compelling creative, with targeted, insightful targeting and analytics to produce campaigns, programs and tools that deliver qualified business leads/calls and support a 16% increase in overall business services revenue growth in FY18. This position is responsible for managing a Senior Marketing Manager and reports directly to the SVP, Marketing. Current opening in Quincy (MA).

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Service Technician

Under general supervision, the Service Technician is responsible for performing field technical work and servicing customer problems; monitoring and repairing signal leakage; trouble shooting, repairing, and maintaining the cable television system; and performing underground and aerial construction duties associated with CATV operations including installation of rigid coaxial cable, and pole line construction within the overhead plant. Current openings in Clearfield (PA) and Aiken (SC).

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Sr. Director of Finance

This role is responsible for maximizing the return on financial assets by establishing financial policies, procedures, controls and reporting systems; ensuring legal compliance for all accounting and financial reporting functions; and managing the accounting department. This position reports to the VP and GM of the Miami System. Current opening in Miami, FL.

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Staff Accountant

The ideal candidate must have excellent communication and organization skills, an attention to detail, and the ability to perform a full range of professional accounting duties involved in fiscal management, record keeping, and reporting. This position reports to the Assistant Corporate Controller. Current openings in Quincy (MA) and Belmont (NH).

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Staff Accountant - Exempt

The Staff Accountant (Exempt) aids executive staff by administering the capital project approval process while exercising budgetary controls, providing monthly capital analysis, and managing capital spending reporting. The ideal candidate must have excellent communication and organization skills, an attention to detail, and the ability to perform a full range of professional accounting duties. Current opening in Johnstown, PA.

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Technical Operations Manager

This position is responsible for providing direction and leadership to the system technical department while maintaining system integrity, overseeing operations of the technical department, and assuring quality and consistency of video, voice, and data to customers. Current opening in Johnstown (PA).

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Technical Supervisor

The Technical Supervisor is responsible for the supervision of service, systems, and senior technicians as assigned. This position is also responsible for all service activities which contribute to customer satisfaction and must be able to satisfactorily resolve customer complaints or problem and direct activity of service, systems, and senior technicians. Current opening in Miami, FL.

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Video Content Project Manager

Atlantic Broadband, the nation’s 9th largest cable operator, is seeking to hire a Project Manager for Video Content for our Quincy (MA) Corporate Office. The role includes project management for all linear and on demand content across ABB’s video platforms. This cross functional team member will work collaboratively with VP, Video Services and all related functional teams in Quincy and Field Offices, to help implement and track video changes across ABB’s platforms. They’ll be instrumental in the organizational management and operating rhythm for linear video.

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Warehouse Technician

The Warehouse Technician is responsible for receiving, storing, and distributing materials, tools, equipment, and products within establishments; repairing, testing, and inspecting all converters entering the department; maintain inventory; and other duties as assigned. Current opening in Miami (FL) and Waterford (CT).

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Our Excellent Benefits Package

  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • Paid Time Off - all major holidays plus vacation
  • 401(k) investment plan