Atlantic Broadband is a vibrant company providing the very best TV, Internet and Phone services to select US markets. We’re dedicated to giving our customers responsive local service and access to excellent entertainment delivered on crazy-fast Internet speeds.
Do you have what it takes to be a member of our team?
- Do you thrive in a fast-paced, collaborative environment?
- Are you a creative self-starter?
- Would you describe yourself as passionate about customer service and knowledgeable about our services?
- Do you want to work hard, achieve success, and have fun?
If you answered "Yes!" to these questions, contact us at email@example.com.
We're currently looking for qualified individuals for these positions:
Atlantic Broadband is actively seeking Account Executives (AE) to join our fast growing Business Services team. AE’s work with a wide range of businesses to provide crucial communication services including: Internet and Phone service, Ethernet, DIA, Hosted Phone, TV, Data Center connectivity and more. As a member of the Business Services team AE’s are the face of Atlantic Broadband and a key part of our strong double digit revenue growth. Ideal candidates for this position have a strong sales background with a proven record of success and a desire to be rewarded. Knowledge of telecommunications is a plus; however, candidates without telecom experience will be provided the required training to become successful! Come join our high growth team and be a part of a group that rewards success! Employment opportunities in Rochester/Belmont (NH), Aiken (SC), Middletown (DE), Saint Mary's (MD), and Miami (FL).
The Advanced Technician is responsible for performing technical troubleshooting, diagnostics, and proactive maintenance with an emphasis on system integrity; performing system sweep and balance throughout the trunk, distribution, and optoelectronic system for optimal system performance; performing 100% operational tests on existing Standby and Non-Standby Power Supplies; safely operating all company vehicles and applicable equipment; performing Standby system service (on-call) as scheduled; providing back up support, on the job training, and guidance to less experienced Installers and Technicians; and other duties as assigned. Current opening in St. Mary’s, MD.
Bilingual Commercial Retention Specialist
Under general supervision, the Bilingual Commercial Retention Specialist is responsible for retaining voluntary disconnects, resolving paid and unpaid accounts to avoid further delinquent status, and working towards minimizing commercial churn. This is a bilingual position, so proficiency in English-Spanish translation is a must. Current opening in Altoona, Berwick, or Johnstown, PA.
Under general supervision, the Broadband Technician is responsible for performing field technical work and servicing customer problems; trouble shooting, repairing and maintenance of the cable television system. Current opening in Miami, FL.
Under general supervision, the Cable Technician is responsible for performing field technical work and servicing customer problems; monitoring and repairing signal leakage; and trouble shooting, repairing, and maintaining the cable television system. Current opening in Miami, FL.
Carrier Network Engineer
This position is responsible for assisting the Manager of Network Engineering with all Pre and Post sales engineering operations, maintenance's, and installations for the networking infrastructure at Atlantic Broadband. The successful candidate will provide technical guidance and installation support for all aspects of sales engineered solutions; work closely with all Atlantic Broadband sales teams for all Pre and Post sales related functions; handle day-to-day installation, operation and/or configuration of Cisco ME 3400 Series Network Interface Devices, Fujitsu FW5300 Series Network Interface Devices, Brocade Multiservice Routers (MLXe), Brocade Multiservice Carrier Ethernet Switch Equipment (CES), Cisco Aggregation Services Routers (ASR), JDSU optical testing equipment (Base Models include TB5800, TB6000, TB8000, ETB2000T and OLP-38. Modules include OTDR, AP, PMD, CD and OSA), and JDSU P5000i Digital Analysis Microscope and FiberChekPRO Analysis Software. Participation in a 24x7 on call rotation and a structured change management process are required. Occasional night and weekend shifts are also required in order to implement changes during designated change windows. This position is located in Rochester, NH.
Customer Care Representative
Customer Care Representatives are Atlantic Broadband’s personal experts on the other end of the phone line for our customers whether they have questions on their bill, have service issues or are looking to add digital cable, digital home phone or internet services. If you are a pro at building relationships, have a desire to keep up with the latest technology and gadgets, and like to work in a team environment, this career is for you! We are currently hiring in Waterford (CT), Johnstown (PA), Cumberland (MD), Berwick (PA), Miami (FL), Rochester & Belmont (NH), and West Palm Beach (FL).
Customer Care Supervisor
The Customer Care Supervisor supervises and coordinates activities of customer service representatives engaged in handling service orders and telephone complaints of customers. Some responsibilities include recommending corrective services to adjust customer complaints; answering questions about service; keying information into the computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints; determining work procedures, preparing work schedules, and expediting workflow; hiring, evaluating, coaching, and counselling personnel in the performance of their duties; and other duties as assigned. Current opening in Cumberland (MD), and Grasonville/Middletown (MD/DE).
Customer Experience, Analytics Coach
In this role, the Customer Experience, Analytics Coach will have the opportunity to share data and recommend change based on what you find through contact and process reviews and research that occur in a fast-paced, dynamic call center environment. The role is ideal for someone with the aptitude and desire to present insights and intelligence to stakeholders at all levels of the business. You will use the knowledge gained from the customer’s perception of the experience to devise improvement plans and work with Customer Care leaders to implement solutions. You possess strong communication, analytical skills and hunger for making an impact on the customer experience. You demonstrate and apply your top relationship-building skills to influence and drive change. This role plays a major part of ABB’s continuous effort to propel the quality of the customer experience to the next level. The Customer Experience, Analytics Coach position evaluates, captures and analyzes behaviors and actions that supports Care Operation’s central focus on contact resolution while leveraging Customer Experience Operating philosophies and practices to drive customer experience improvement for people, process(es) and technology. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Atlantic Broadband.
Customer Service Supervisor
Atlantic Broadband is currently looking for a highly motivated, inspiring leader to manage all phases of the in-store customer experience at our West Palm Beach, FL, cable store, for both our internal and external customers. Responsibilities include hiring, coaching, and developing front-line personnel based on performance requirements and ensuring that first-in-class customer experiences are consistently delivered. The successful candidate would work in partnership across departmental lines to consistently over-drive customer satisfaction scores; be intentional in putting the customer first in everything that they do and make our customers promoters of the Atlantic Broadband brand; be a results driven ambassador and advocate of all Atlantic Broadband products and services; and have the ability to develop, and implement, substantive processes/procedures to gain efficiencies of scale to assist in achieving all company objectives/goals.
Data Voice Specialist
Under general supervision, the Data Voice Specialist provides technical support to our customers in the use of telecommunication equipment (home networking routers, Data modems, and MTAs) & assures adequate connectivity to the network (voice and data). To perform this job successfully, an individual should have knowledge of Microsoft Operating Systems, Apple Macintosh Operating Systems, some computer hardware knowledge, basic understanding of network topology\terminology, email troubleshooting (web and client based) and the Microsoft Office Suite. Current openings in Altoona (PA), Johnstown (PA), and Rochester (NH). Current opening for Bilingual (English/Spanish) candidates in Johnstown, PA.
Director of Construction
The Director of Construction plans and directs activities of work concerned with implementing construction projects personally or through system supervisors and contractors. This position is responsible for managing and maintaining budgets associated with construction across the Florida region; managing and evaluating construction personnel; coordinating construction efforts through in-house and contract labor for new construction and rebuild projects; compiling and tracking information for annual budgeting on capital projects; coordinating capital requests to meet project deadlines, and authorizing payments for completed work; reviewing and analyzing service, quality control, maintenance, and operational reports to determine causes of nonconformity with specifications; and other duties as assigned. This position is located in Miami, FL.
The Headend Manager is accountable for proper operation of all equipment, performance and maintenance within the Headend, hub and OTN facilities in accordance with company guidelines and local, state and federal regulations. The Headend Manager also has supervisory responsibilities, including hiring, training, assigning and directing work, for all Headend staff. This position is located in St. Mary’s, MD.
The Headend Technician is responsible for the reception, and distribution of off-air, satellite etc. programming to the outside of the plant. This includes the installation, construction, operations and repair of all equipment associated with the headend and signal distribution network. Essential duties include monitoring video and audio quality of services delivered on the forward and reverse (analog – digital – IP); performing daily check of RF levels and headend alignment; verifying video and audio levels for satellite and stero processing equipment; monitoring commercial insertion equipment for performance; performing status monitoring of RF and data performance, further report and/or repair discrepancies; and other duties as assigned. Current opening in St. Mary's, MD.
Inside Sales Representative
The Inbound Sales Representative is a consultative professional sales position within our sales team. Individuals in this position are responsible for residential cable, internet, home phone and home management services. This professional is responsible for learning a customer’s household needs and making recommendations while maximizing revenue for Atlantic Broadband. Responsibilities include handling inbound sales lead calls to convert into sales; entering information accurately and efficiently related to scheduling installation appointments; identifying reasons for voluntary disconnects and recommend save offers; processing customer payments using computerized customer billing systems; and other duties as required. The ability to speak fluent Spanish preferred. Current opening in Uniontown, PA, Belmont, NH, and Cumberland, MD.
If you’re great with electronics, have good people and time management skills…you belong with us! Whether navigating technology or understanding customer’s concerns, you are always at ease. You have a resourceful way of investigating and resolving issues. Your varied talents make you ideal for this role. Join us and discover an unbeatable package of ongoing training and support that will boost your career progress. Current openings in Cumberland (MD), Berwick (PA) and Altoona (PA).
Lead Construction Coordinator
The Lead Construction Coordinator is responsible for coordinating activities of workers concerned with implementing network construction projects. The successful candidate must have the ability to work with construction personnel and coordinate construction efforts through in-house and contract labor for new construction, rebuild projects, new MDU installations & upgrades; Operate hand tools, power tools and ladders to make necessary repairs and upgrades to MDU’s, not limited to, but including, reattachment and replacement of MDU boxes, molding, coax, conduit, underground pedestals, vaults, aerial and underground feeds, passive replacements, grounding hardware and coax splicing; Compile and track information for annual budgeting on capital projects; Coordinate capital request to meet project deadlines, quality checks for payment of completed work; Interface with utility companies, city, counties, and state public works organizations to complete mutual and individual goals; Review and analyze service, quality control, maintenance, and operational reports to determine causes of nonconformity with specifications; Plan and direct construction activities and establish priorities in keeping with effective operations and cost factors; and complete other duties, as assigned. Prior cable experience is required. This position is located in St. Mary's, MD.
Atlantic Broadband is currently looking for an experienced Marketing Manager in Quincy, MA, to implement a marketing roadmap focused on customer communications programs for our Residential business. This role will build marketing programs to support specific marketing objectives across different channels and segments in support of our overall strategic marketing plan to drive incremental revenue, retain customers and announce product news. This role will have oversite to specific channels and to support business goals. This position reports to the Senior Director, Residential Marketing. If interested in applying for this position, please email resume to: firstname.lastname@example.org.
The Network Engineer is responsible for assisting with the design, implementation and support of a 24x7x365, mission critical service provider Ethernet and IP network for Internet, Phone and Video for Atlantic Broadband. This position is responsible for the day to day configuration and operation of Extreme (Brocade) carrier enterprise class switches and routers (including SX and MLXe), Cisco switches and routers (including 7600 and ASR), Juniper firewalls (including ScreenOS and JunOS based models), PulseSecure MAG VPN Appliances, and multicast video network environments. This position will also assist with the design, installation and configuration of complete network infrastructures, act as an escalation resource during outages and troubleshoots, provide professional support to customers, and other duties as required. Current openings in New Hampshire and Miami (FL).
The Network Technician is responsible for supporting the daily operations of Atlantic Broadband’s High speed data, voice and advanced digital services. This position will also support our Tier II call center and commercial escalations. Other responsibilities include installing and supporting hosted PBX customers, assisting in commercial fiber deployments, assisting network engineers during optical, network and video upgrades, and other duties as assigned. Current openings in Warsaw (VA), Aiken (SC) and St. Mary's (MD).
Network Technician – Hosted PBX
The Network Technician – Hosted PBX – is responsible for supporting the daily operations of Atlantic Broadband’s High speed data and voice commercial services. This position will also support Tier II call center and commercial escalations. Responsibilities include supporting the growing commercial services sector for 2019; installing and supporting hosted PBX , data, and video commercial customers; responding to voice, video, and data commercial trouble calls; assisting in Commercial Fiber Deployments and optical and network upgrades; and other duties as assigned. This position is located in our Southern PA region.
Residential Accounts Associate
This position is responsible for increasing the number of active subscribers and product penetration in assigned complex large scale multi-dwelling properties/communities promoting and selling Atlantic Broadband products including video, high-speed Internet, and phone services. The successful candidate will develop strong relationships with local and national property management that is conducive to the sale and retention of Atlantic Broadband products and services; strategize and plan ongoing sales support to assigned group of MDU properties; utilize expert knowledge of Atlantic Broadband products and services as well as mastery of sales processes to consistently maximize sales; and have in-depth experience, knowledge, and skills in large complex MDU community sales. Current opening in Miami, FL.
Residential Field Consultant
Atlantic Broadband is actively seeking Residential Field Consultant (RFC) to join our fast growing Residential Products team. RFC’s work with new customers to provide the best options for Video, Internet and Phone service. As a member of the Residential Product team RFC’s are the face of Atlantic Broadband and a key part of our strong double digit revenue growth. Ideal candidates for this position are organized, self-motivated, and outgoing individuals that have the ability to listen to customers, provide solutions, and ultimately close sales in a consultative manner. These individuals will generate new customer relationships through door-to-door solicitation selling our video, internet, and phone products. These individuals will also have a strong desire to succeed and use their exceptional interpersonal skills to provide an unmatched sales experience. Acting as the face of Atlantic Broadband in the customer’s home, these individuals will help professionally market our products and services. Success in this role will require someone that is self-disciplined, has the ability to maintain a positive attitude and has a strong desire to sell using an uncapped commission plan. Current openings in Miami, FL.
Residential Sales Consultant
This position is responsible for gaining new subscribers within a defined geographic territory for Atlantic Broadband, the 9th largest cable television provider in the U.S. Atlantic Broadband is aggressively increasing sales and marketing efforts in this market and the sales team is a key part of reaching our goals. Atlantic Broadband is looking for organized, self-motivated, and outgoing individuals that have the ability to listen to customers, provide solutions, and ultimately close sales in a consultative manner. These individuals will generate new customer relationships through door-to-door solicitation selling our video, internet, and phone products. These individuals will also have a strong desire to succeed and use their exceptional interpersonal skills to provide an unmatched sales experience. Acting as the face of Atlantic Broadband in the customer’s home, these individuals will help professionally market our products and services. Current openings in Johnstown (PA), Belmont/Rochester (NH), St. Mary's (MD), Grasonville (MD), Waterford (CT).
Under general supervision, the Retention Representative is responsible for retaining voluntary disconnects and resolving paid and unpaid accounts to avoid further delinquent status. This position would contact customers in delinquent status to work to resolve billing disputes or collect outstanding balances; consult with and research customer concerns; explain billing charges and credits; process paperwork for disconnects on customer accounts classified as non-collectable; support marketing department by performing telephone surveys; schedule appointments to retrieve converters from disconnected customers; and other duties as assigned. Current opening in Belmont, NH.
Select Communities Customer Operations Manager
We are looking for a highly motivated, inspiring leader to manage all phases of the Select Communities bulk-customer experience, for both our internal and external customers, in Miami, FL. We are leading change in the telecommunications industry at an ultra-fast pace, due to our amazing team that illuminates our products and services for our customers each and every day. Needed attributes include ability to hire, coach, and develop front-line personnel based on performance requirements and to ensure that first-in-class customer experiences are consistently delivered. Work in partnership across departmental lines to consistently over-drive customer satisfaction scores. Be intentional in putting the customer first in everything that you do and make our customers promoters of the Atlantic Broadband brand. Must be a results driven ambassador and advocate of all Atlantic Broadband products and services. Ability to develop, and implement, substantive processes/procedures to gain efficiencies of scale to assist in achieving all company objectives/goals. If you have a passion for teamwork, the customer-experience, and leading change in a fast-paced work environment, we want you to fast-track your career with Atlantic Broadband.
Senior Account Executive
Atlantic Broadband is actively seeking a Senior Account Executive to join our fast growing Business Services team in Miami, FL. AE’s work with a wide range of businesses to provide crucial communication services including: Internet and Phone service, Ethernet, DIA, Hosted Phone, TV, Data Center connectivity and more. As a member of the Business Services team AE’s are the face of Atlantic Broadband and a key part of our strong double digit revenue growth. Ideal candidates for this position have a strong sales background with a proven record of success and a desire to be rewarded. Knowledge of telecommunications is a plus, however, candidates without telecom experience will be provided the required training to become successful! Come join our high growth team and be a part of a group that rewards success!
Senior Account Executive Bulk Sales
The Commercial Account Executive position is a consultative field sales role within our Commercial Bulk Sales team. Individuals in this position are responsible for developing relationships with property management companies, property board of directors, real estate developers, and builders to ensure Video, Internet and Phone provider in residential new build developments, Home Owners Associations and MDU properties in order to secure renewals, incremental new customer, and revenue growth through Bulk agreements. Current openings in Miami Beach, FL.
Senior MIS Project Manager
The Senior MIS Project Manager will take a leadership position to ensure the smooth functioning of systems and processes for the Commercial sales and delivery organization. The successful candidate will also coordinate projects for our internal development team. Responsibilities include working with the internal organization delivery team to ensure the successful installation of our Fiber solutions for Enterprise customers and Coax based commercial services for small and medium businesses; working with the internal team to develop, process, and implement solutions using salesforce or other systems; Understanding functional and technical requirements and coordinating with the architect/development team in defining and driving effective solutions; and other duties as assigned. This position reports to the Sr. Director of MIS and will be based at our Corporate Office in Quincy, MA. If interested in applying for this position, please email resume to: email@example.com.
Under general supervision, the Service Technician is responsible for performing field technical work and servicing customer problems; monitoring and repairing signal leakage; trouble shooting, repairing, and maintaining the cable television system; and performing underground and aerial construction duties associated with CATV operations including installation of rigid coaxial cable, and pole line construction within the overhead plant. Current openings in Belmont (NH), Bradford (PA), Aiken (SC), Rochester (NH), Saluda (VA), and Grasonville/Middletown (MD/DE).
The ideal candidate must have excellent communication and organization skills, an attention to detail, and the ability to perform a full range of professional accounting duties involved in fiscal management, record keeping, and reporting. Some responsibilities include compiling and analyzing financial information to prepare entries to accounts, such as general ledger accounts, documenting business transactions; auditing contracts, orders, and vouchers, and prepares reports to substantiate individual transactions prior to settlement; reviewing, investigating, and correcting errors and inconsistencies in financial entries, documents, and reports; determining proper handling of financial transactions; monitoring compliance with GAAP, IFRS and company policies; compiling monthly account and bank reconciliations; and other duties as assigned. This position is located in Aiken, SC.
Support Desk Technician
The Support Desk Technician will provide support to the employees of Atlantic Broadband, employing a high degree of customer service, technical expertise, and timeliness. The Support Desk offers an advanced level of remote IT assistance for problem resolution and escalates complex problems to higher tier personnel. The Support Desk Technician is responsible for taking ownership of an issue and following through on a resolution with end users and other pertinent information technology staff, as well as tracking support calls in the Help Desk ticketing system. This position is located in Johnstown, PA.
Under general supervision, this position is responsible for preventive maintenance and repair of the plant including the trunk and distribution system. The System Technician must also perform routine maintenance and repairs while providing technical support for the resolution for service related problems. Current openings in Belmont (NH), Berwick (PA), King George (VA), and St. Mary's (MD).
Test and Activation (TAC) Analyst
The Test and Activation (TAC) Analyst is responsible for assisting and educating inter-departmental staff with order processing/telephony changes; working with 3rd party vendors to escalate and ensure prompt resolution to any customer impacting porting, provisioning and switch related events up to and including carrier outages; performing telephony diagnostics for single customer troubles via integrated tools and act on results to reduce MTR (mean time to repair); monitoring orders for all hosted and ported telephone numbers through web-based applications; reporting errors or issues appropriately to fix agents and/or Service Activation Analyst; monitoring and escalating service degraded events to Network Operations Center according to business rules; managing and resolving Local Number Portability fallout report between ABBt and third party providers; assisting field personnel with telco port activations and/or conflicts on a daily basis; and other duties as assigned. Current opening in Rochester, NH.
The Warehouse Technician is responsible for receiving, storing, and distributing materials, tools, equipment, and products within establishments; repairing, testing, and inspecting all converters entering the department; maintain inventory; and other duties as assigned. Current openings in Miami (FL).
Website Project Manager
The Website Project Manager is responsible for managing the complete life cycle of highly complex projects, including approval, planning, execution, and closeout to ensure planned results are achieved on time. This position is also responsible for defining the project's objectives, developing timelines, and ensuring progress to plan, as well as tracking critical project achievements; working with vendors and team to establish and achieve goals; coordinating the activities of a cross-functional team including exempt and non-exempt employees; and other duties as assigned. This position is located in Quincy, MA.
Our Excellent Benefits Package
- Medical Insurance
- Dental Insurance
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- Paid Time Off - all major holidays plus vacation
- 401(k) investment plan