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Ready-Set-Install

Current Customers

If you received equipment to replace, refer to our Removing Your Equipment Instructions then proceed with the steps below.

New Customers

To set up your new Digital HD Set-Top Box, proceed with the steps below.


FOLLOW THESE EASY INSTRUCTIONS TO SET UP YOUR VIDEO SERVICE.

  1. DIFFICULTY

    Easy
  2. TIME TO COMPLETE

    Under 20 Minutes
  3. REQUIRED EQUIPMENT

    HD set top box and power adapter, remote control with batteries, hdmi cable, and coaxial cable

LET’S GET YOU CONNECTED STEP BY STEP:

Before connecting your Digital HD Set-Top Box, please carefully read the steps below. When you connect your new Digital HD Set-Top Box with an HDMI cable to your HD TV, you will be able to view HD programming with easy-to-use on-screen menus and navigation.

HDMI CONNECTION FOR HIGH DEFINITION TV (HD TV)

HDMI allows you to take full advantage of the Evolution Digital HD Set-Top Box high-definition digital features.

  1. Connect the coaxial cable to the cable wall outlet and the “CABLE IN” port on the HD Set-Top Box.
  2. Connect the HDMI cable to the “HDMI” port on the HD Set-Top Box. Connect the other end to the “HDMI” port on your TV.
  3. Connect the power cord to the electrical wall outlet and the “DC 5V IN” port on the HD Set-Top Box.

Note: HDMI cables carry audio and video to the TV.

Video conection

COAXIAL AUDIO/VIDEO CONNECTION FOR STANDARD DEFINITION TV (SD TV)

Follow the instructions below to set up TVs with no HDMI port.

  1. Connect the coaxial cable to the cable wall outlet and the “CABLE IN” port on the HD Set-Top Box.
  2. Connect a second coaxial cable to the “RF OUT” port on the HD Set-Top Box. Connect the other end to the input port on the TV.
  3. Connect the power cord to the electrical wall outlet and the “DC 5V IN” port on the HD Set-Top Box.
  4. Set the “Ch 3/4” switch on the back of the HD Set-Top Box to either channel 3 or 4.
Video conection

LET’S GET YOUR SERVICE UP AND RUNNING:

Get your Digital HD Set-Top Box up and running on Atlantic Broadband’s network.

  1. For SD TV connections, make sure to tune your TV to channel 3 or 4 from Step 4 above.
    For HD TVs, make sure your TV is turned on.
  2. The Digital HD Set-Top Box will automatically begin to activate. While activating, it will continue to blink three times in a row. This process will take approximately 5 minutes.
  3. Once the Digital HD Set-Top Box starts to blink 2 times in a row, you must call our automated activation line 1-888-396-7255 and follow the instructions/prompts to complete the activation.

If you require assistance, call our Customer Support Team at 1-866-228-6952.


YOUR REMOTE CONTROL:

Refer to the information here to learn about your new remote control.

  • When inserting batteries, make sure that the polarity (+/-) is correct.
  • The LED on the top of the remote is a visual indicator that confirms the remote has power when a button is pressed.
  • Your remote may vary slightly from the one pictured here. However, basic functions should remain the same.

TV remote and buttons

PAIR YOUR REMOTE CONTROL WITH YOUR DIGITAL HD SET-TOP BOX:

Your enclosed remote control can be paired directly with your HD Set-Top Box.

  1. Press the Menu button.
  2. Select Remote Control and then select Remote Control Pairing.
  3. Press and hold Setup button until the LED Indicator turns green.
  4. Press the Menu button.
  5. Proceed by entering the pairing code displayed in blue on the pairing code pop-up screen.

Pairing Remote

Note: If you don’t see a pairing code pop-up screen, repeat steps to pair.


ADDITIONAL INFORMATION ABOUT YOUR REMOTE:

Refer to the information here for volume control commands and removing remote control pairing.

TO FORCE REMOTE CONTROL TO SEND VOLUME CONTROL COMMANDS TO THE TV

  1. Press and hold Setup button until the LED Indicator turns green.
  2. Press the volume up button.

Note: Refer to the Remote Control Programming and Operating instructions, provided with your remote control, to program your remote to work on your TV and for more detailed information regarding pairing your remote.


TO FORCE REMOTE CONTROL TO SEND VOLUME CONTROL COMMANDS TO THE DIGITAL HD SET-TOP BOX

  1. Press and hold Setup button until the LED Indicator turns green.
  2. Press the volume down button.

REMOVE REMOTE CONTROL PAIRING

If you would like to use your remote control for a different set-top box, you must first un-pair the remote control from the current device. Follow the steps below to remove the pairing.

  1. Press and hold the Setup button until the LED Indicator turns green.
  2. Enter 9-8-7 on the remote control.
  3. The LED Indicator will blink green twice.

MENU:

Refer to the information here to learn more about your menu.

Menu
Press the Menu button on your remote control to access the main menu. The menu will allow you to update your HD Set-Top Box settings. Press the arrow buttons to navigate through the menu. Press Exit at anytime to return to watching live TV.

Audio Language
Select Audio Language, press the OK button on your remote. Scroll to select the desired Audio Language (if available).

Audio language menu

Closed Captioning
Select Closed Captioning, press OK to change status from On/Off. When Closed Captioning is turned On, the following options are available; Analog Service, Digital Service, Font Size. Scroll through the available settings using your arrow buttons. Ensure you select Apply to change the CC setting.

Closed captioning menu

Locks Setup
The first time you enter Locks Setup, it will prompt you to Create Locks PIN. Enter your desired PIN and keep that in a safe place to refer to later. This PIN will be needed to Change PIN, Clear PIN and set Channel Locks.

Locks setup screen

Set Channel Locks
Select Channel Locks, and a channel list will appear. Scroll up/down to highlight the channel you would like to lock. Press the OK button and you will see the unlock icon change to lock. This will indicate the channel has been locked and will require a PIN to be entered to view.

Channel locks menu
HDMI Setup
  • Select TV Aspect Ratio and press the OK button. Select Auto (recommended), 4:3, or 16:9 and press the OK button to select, scroll to Apply and select.
  • Select TV Output Resolution and press the OK button. Scroll to highlight Auto (recommended), 1080i, 720p, or 480p and press the OK button to select, scroll to Apply and select.
HDMI setup menu

Self-Installation FAQs

Self-installation allows you to order your service and hook it up yourself with a self-installation kit. It gives you flexibility to do it on your own time at no additional cost. All of the equipment, cords, and instructions are included in the self-installation kit. You may receive the kit in the mail or it may be dropped off at your home by a technician.

First, we’ll ship or drop off a self-installation kit to your home. If we are shipping you equipment, we will send you an order confirmation email with package tracking information. You should expect to receive the self-installation kit within 3-5 days, and it will have everything you’ll need to get your services up-and-running. If we are dropping equipment off at your home, you should expect a call from an Atlantic Broadband technician.

Depending on what Atlantic Broadband service you ordered, your self-installation kit will vary. If you ordered a Digital HD Set-Top Box, your kit will include the Set-Top Box, installation instructions, a power cord, coaxial cable, HDMI cable, and an ethernet cord. If you ordered Internet service as well, the self-installation kit will also include a new gateway, power cord, coaxial cable, Ethernet cord and instructions to help you complete the internet installation.

You can follow the simple instructions included with your new equipment or go to atlanticbb.com/EvolutionInstall. If you still have questions, please call Atlantic Broadband at 866-228-6952 for additional support.

Check that the power cord is connected to the HD Set-Top Box and the AC wall outlet and that the power outlet is functioning properly.

  • Verify that the MUTE button on remote control has not been pressed. Try pressing the MUTE button to restore sound for both the HD Set-Top Box and TV.
  • Verify that the volume on the HD Set-Top Box is not turned down. Press the volume up on the Set-Top Box remote. Volume level will be displayed on the bottom of the TV screen.
  • Try another channel or enter your PIN code if prompted. This channel may be restricted from viewing.
  • Verify that your TV is matching the setting on the HD Set-Top Box. For instance, if you have connected using the coaxial jumper cable, make sure you have the same channel selected on the TV and 3/4 switch on the back of the HD Set-Top Box.
  • Check all of your cable connections, including verifying your coaxial cable is securely tightened onto both the cable wall outlet and the INPUT port of your HD Set-Top Box. Verify that all video cables between the HD Set-Top Box and the TV are firmly connected.

Refer to the instructions to pair your remote control. You should also check the batteries in the remote and replace them if needed.

Contact Atlantic Broadband at www.atlanticbb.com/support and chat with an agent or call 866-228-6952 and we will be able to reset it back to the default. Then you will be able to enter a new PIN code.

You can restrict viewing of certain material on your TV in the Locks Setup menu.

To view HD channels, a high-definition “capable” or “ready” television is required. You will also need to use a digital cable connection such as the HDMI cable to view HD channels.

The billing cycle automatically starts within 10 days of your order, so if you run into any problems completing your installation, it is very important to call in for support at 866-228-6952 immediately. Promotional periods will be reflected on the billing statement.

We will ship your order via UPS ground and you will receive a shipment order confirmation email so you can track your package.

Orders will ship within 24 hours, Monday through Friday. Depending on your location, you can anticipate a delivery timing of between 3-5 days.

Yes, you will receive an email from Atlantic Broadband with your tracking information.

You should hold on to this equipment and we will reach out with instructions on retrieval/disposal options at a later date.

No. Your bill will not change when you replace your equipment. You will receive instructions via email on retrieval/disposal options at a later date. Once deactivated, your old equipment will no longer work.