Find answers to many of your TV service questions right here. 

TV Basics

  • How do I connect my components?

    To connect your components, follow this diagram.

    Topic: Television » TV Basics
  • How do I use my remote control?

    The find out how to use your remote control, follow this diagram.

    Topic: Television » TV Basics
  • How do I program my remote?

    There are two ways to program your remote to work with specific components (TV, DVD, VCR, AUX).

    - Use auto search programming by following the steps below:

    1. Turn on your TV (or VCR, DVD or AUX). 

    2. Press the TV (or VCR, DVD or AUX) button and the OK/SEL button simultaneously. Hold for 3 seconds or until the TV (or VCR, DVD or AUX) button light is on.

    3. Continually press CHANNEL button until TV (or VCR, DVD or AUX) turns off. 

    4. Press TV (or VCR, DVD or AUX) button again. The TV (or VCR, DVD or AUX) button light must blink twice to indicate the component has been successfully programmed.

    - Follow Remote instructions in the brochure delivered with your remote

    Topic: Television » TV Basics
  • What is On Demand?

    On Demand is a collection of over 10,000 of the most popular TV shows, Movies, Music Videos and clips.  This includes the latest hit primetime shows from networks like NBC, ABC, Bravo & more as well as the latest hit movies and the original series & movies from premium movie channels.  All this programming is available 24/7 to customers that subscribe to our Digital services.  Find out more.

    Topic: Television » TV Basics
  • What channels do I get?

    Atlantic Broadband offers multiple services to fit your entertainment needs and budget. To see a list of the channels included with each service go to our TV services section. Find out more.

    Topic: Television » TV Basics
  • Do I need a receiver on every TV?

    You do not need a receiver on each TV, but to get the most out of your TV service from Atlantic Broadband we recommend you put a receiver on each TV.  The receiver will give you access to On Demand, 44 Music Channels and all the digital channels you subscribe to.

    Topic: Television » TV Basics
  • Do you have contracts?

    No, Atlantic Broadband does not use contracts for TV service or any other services for your home.

    Topic: Television » TV Basics

Troubleshooting

  • What if there is no sound?

    The MUTE feature on your remote control may have been activated. Try pressing the MUTE button to restore the volume level.

    Topic: Television » Troubleshooting
  • What if there is no picture?

    The cable signal may not be reaching your home. Check the signal on all TVs in your home. If all TVs are not working, please call Atlantic Broadband Customer Care. If only one TV is not working, check to make sure all cables are connected properly and your TV is tuned to the cable channel (3 or 4). If you still aren't receiving a cable signal, please call Atlantic Broadband Customer Care. 

    Topic: Television » Troubleshooting
  • What if there is snow or static in the picture or sound?

    A cable may have become loose or disconnected. Try reconnecting the cables. Make sure digital receiver is ON and your TV is on Channel 3.

    Topic: Television » Troubleshooting
  • What if closed captioning is not working?

    For immediate closed captioning technical concerns or service issues, please contact Atlantic Broadband: 

    617-786-8800 x119 (Phone)

    617-786-8803 (Fax)

    closedcaptioning@atlanticbb.com(Email)

    Formal written complaints should be sent to Al Kuolas, Chief Technology Officer, Atlantic Broadband, 1 Batterymarch Park, Suite 405, Quincy MA 02169.

    Topic: Television » Troubleshooting

Using Your DVR

  • Will my DVR still record scheduled shows if it is turned off?

    Yes. The DVR does not need to be on to record a show, but it does need to be plugged in and have power.

    Topic: Television » Using Your DVR
  • Will I lose my recordings if my DVR loses power?

    No. Your recordings are saved to a hard disk until they are erased. The only recordings that you may miss are any that may be scheduled for recording while the power is not on.

    Topic: Television » Using Your DVR
  • If I have DVR, how far back can I rewind live TV?

    You can rewind up to the time that you tuned to the current channel or a maximum of one hour. For instance if you tuned to a program 20 minutes ago, you will be able to rewind for 20 minutes.

    Topic: Television » Using Your DVR
  • Will DVR extend recording if a sports event goes into overtime?

    Not automatically. The DVR service records programs for specified time periods. For sports events that may go into overtime, you may wish to extend the recording time by manually changing the Stop/End Time from within your DVR recording screen.

    Topic: Television » Using Your DVR
  • Can I watch a program while I’m recording?

    Yes. You can watch another live program while recording a different program.

    Topic: Television » Using Your DVR
  • Can I record two shows that air at the same time?

    Yes. Your DVR has two tuners so you can record two programs at once. Just highlight each program in your on-screen guide and press RECORD.

    Topic: Television » Using Your DVR
  • Sometimes, a recording starts a minute or two after a program has begun – Why?

    The DVR is synchronized with the TV Listings. If a network starts a program a minute earlier than the on-screen guide’s scheduled time, your DVR will miss that first minute unless you program it to start early.

    Topic: Television » Using Your DVR
  • Only part of my program recorded – Why?

    If the beginning of a program didn’t record, you may have tuned to it after the program began. If the end didn’t record, you may have reached the storage limit before the program ended or the receiver may have lost power.

    Topic: Television » Using Your DVR
  • Is there a way to recover an erased program with DVR service?

    No. Erased programs are deleted permanently from the DVR.

    Topic: Television » Using Your DVR

On Demand

  • How do I access Atlantic Broadband On Demand?

    You must have an Atlantic Broadband digital receiver and live in an area where On Demand service is available. To access the main On Demand menu, simply tune to Channel 1 or press ON DEMAND on your remote. Navigate to your selection using the arrow and select keys and follow the onscreen instructions.

    Topic: Television » On Demand
  • How long do I have to watch a selection?

    Movies, events and other programs are typically available for 24 hours after rental. Adult programs are available for 8 hours after rental. You can watch a program as many times as you like within this rental period.

    Topic: Television » On Demand
  • What If I stop watching a movie in the middle?

    You can restart your program from the same point anytime within the rental period.

    Topic: Television » On Demand
  • If I order a movie, can I watch it on a second digital receiver?

    Yes. You can watch a rented movie on any digital receiver in your home during its rental period. However, when you watch it on a different receiver, the program will start from the beginning.

    Topic: Television » On Demand
  • Can I record an On Demand program with my DVR?

    No, but you don’t really need to. On Demand provides similar pause, rewind and fast forward functions as your DVR – and like a DVR, its available anytime you want to watch it.

    Topic: Television » On Demand

Parental Controls

  • How do I block out channels I don’t want to receive?

    You can block channels by using the Parental Control feature. Parental Control lets you set a PIN number (lock) and block programs by rating, channel, or title.

    Topic: Television » Parental Controls
  • Do Parental Controls that I set in the Interactive Program Guide carry over to my DVR service?

    Yes. If you block programs by Channels or Ratings in the General Settings menu, those settings are carried over to DVR recordings. Blocked programs scheduled for recording will still be recorded, but you will have to enter the proper PIN/PIP to view them.

    Topic: Television » Parental Controls

HDTV Requirements

  • Do I need an HDMI cable to connect my HDTV?

    You can use either a component cable or HDMI cable to connect your HD receiver to your HDTV set. Atlantic Broadband uses component cable. Both cables produce quality results. Your picture and sound will not improve by using an HDMI cable.

    Topic: Television » HDTV Requirements
  • I thought I only needed an HDTV set to enjoy HD channels?

    To enjoy HDTV, you must have both an HDTV set and a specific HD receiver from Atlantic Broadband. Simply plugging your HDTV set into an active outlet will not deliver an HD signal to your HDTV set. Not all Atlantic Broadband receivers are HD so please contact Atlantic Broadband if you are not sure if your receiver is HD.

    Topic: Television » HDTV Requirements
  • Why do some channels show up with bars on either side when I try to watch on my HDTV set?

    Watching standard definition channels on HDTV sets may result in different screen dimensions and you may see bars on both sides of your screen. Refer to your TV screen for instructions on how to stretch your picture to fill the entire screen. Stretching the picture may cause distortion which is not a result of your Atlantic Broadband service.

    Topic: Television » HDTV Requirements

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