Find answers to many of your TiVo service questions right here.
What does TiVo do?
TiVo from Atlantic Broadband provides you with the ultimate TV Experience. You always get TV you’ll love wherever you are. With TiVo you will be able to record 6 shows at once, watch live TV or recordings on tablets & smart phones, get instant recommendations for what to watch, get full DVR control in every room of your home and so much more.Topic: TiVo » Overview
How many shows can I record at one time?
TiVo Service from Atlantic Broadband lets you record up to 6 shows at once. With that much recording capacity you will never argue over whose show gets recorded!Topic: TiVo » Overview
How many shows can I save on my DVR?
TiVo Service from Atlantic Broadband allows you to store up to 1,000 hours – up to 150 HD/1,000 SD hours of recording capacity. Note: Actual high-definition recording capacity may vary based on television signal source and content.Topic: TiVo » Overview
Can I watch On Demand with TiVo Service?
Yes. With our TiVo service not only can you watch On Demand, but you can now easily search On Demand or Browse On Demand using the Search and Browse features of TiVo. On Demand becomes so much easier to use and enjoy with Atlantic Broadband’s TiVo Service.Topic: TiVo » Overview
How many tuners does the TiVo T6 DVR have?
The TiVo T6 DVR has 6 tuners that allow you to record up to 6 shows at one time.Topic: TiVo » Overview
Can I set parental controls on the TiVo Service?
We offer a wide range of parental controls to block specific channels or ratings. You can also set a pin to prevent VOD purchases. For more help please see the ‘Quick Guide’ at www.atlanticbb.com/tivo.Topic: TiVo » Overview
Does TiVo Service work on HD TVs? SD TVs?
TiVo Service from Atlantic Broadband can work on both HD and SD TV sets. TiVo Service looks the best on HD sets, as they have a wider screen, but you get the same features and functionality on SD sets.Topic: TiVo » Overview
I already own another TiVo device can I link it to TiVo from Atlantic Broadband?
Yes. Most TiVo devices that you bought at a store will work with the TiVo service from Atlantic Broadband. If your existing devices are not MoCA capable you may not be able to share recordings between your existing DVRs and the TiVo service from Atlantic Broadband.Topic: TiVo » Overview
What is the difference between retail TiVo Roamio and the TiVo T6 from Atlantic Broadband?
The TiVo T6 from Atlantic Broadband is similar to the retail TiVo Roamio. The big benefit of the T6 DVR from Atlantic Broadband is that there is no upfront cost and that the T6 is fully integrated with Atlantic Broadband On Demand, bringing you the latest hit shows and movies. You also have the benefit of 24x7 technical support with Atlantic Broadband and should your T6 DVR fail to work, we will replace it.Topic: TiVo » Overview
Does TiVo provide multi-room DVR features?
Yes. TiVo provides the ultimate multi-room DVR experience through the use of TiVo Mini receivers. By adding a TiVo Mini to additional TV sets in your home you will get full DVR control (FF, Pause, RW, Record, play back) on every TV and you will also get all of the amazing TiVo features that you get on your main TV set.Topic: TiVo » Multi-room Service
What is a TiVo Mini?
TiVo Minis are the receivers that you put no additional TVs in your home to get full DVR control on that TV as well as access to the amazing TiVo features and all the recordings on the main DVR.Topic: TiVo » Multi-room Service
Can I play, pause, FF, RW and record using a Mini?
Yes. Minis have full DVR control so you can have full control over live TV, set up a recording or watch a show from the main DVR on the Mini.Topic: TiVo » Multi-room Service
Can I pause a recorded show in one room and pick it up in another room?
With TiVo Service from Atlantic Broadband you can pause a recording in one room and then pick up from the same point in another room, or even on your iPad or iPhone while in your home! (Android support is planned for 2014.)Topic: TiVo » Multi-room Service
How many TVs can get TiVo Service?
Each T6 DVR can support up to 6 additional Minis and you can have TiVo Service on up to 20 TV sets in your home by adding multiple DVRs and Minis. However, in some large configurations, not all TV sets will be able to communicate with one another and share recordings. If you want to connect more than 10 TVs, call us and speak to a specialist to understand the details.Topic: TiVo » Multi-room Service
TiVo App for Tablets & Smartphones
Can I watch TV on my tablet or smart phone?
TiVo Service from Atlantic Broadband provides you with the ability to stream Live TV or Recordings directly to your Tablet or Smart Phone while inside of your home at no extra cost. You can also download shows off the DVR and take them with you on the road. Streaming and downloading are currently supported for iPad and iPhone running iOS 5.1 and later. Android support will be coming in 2014.Topic: TiVo » TiVo App for Tablets & Smartphones
Where can I get the apps for my smart phone and tablet?
To find the app for your smart phone or tablet, just search ‘TiVo’ in the Apple App Store or the Google Play Store. Then simply download the app to your device and follow the simple set up instructions.Topic: TiVo » TiVo App for Tablets & Smartphones
What devices are compatible with the TiVo App?
For Apple devices the TiVo App is compatible with the iPhone, iPad, iTouch as long as they are running iOS version 5.1 or later. For Android devices the TiVo App is compatible with phones and 7.1 inch tablets that are running Android version 2.1 or later.Topic: TiVo » TiVo App for Tablets & Smartphones
Can I go online to manage my scheduling and recording?
Yes, you can use the app on your tablet, smartphone or laptop from anywhere to search for shows and schedule recordings away from home. You can go online to www.tivo.com to access online scheduling through a browser.Topic: TiVo » TiVo App for Tablets & Smartphones
Can I download any recorded show to play offline?
Not all shows, but most shows that can be recorded can also be downloaded to your device. Programmers who create the shows determine whether they can be downloaded or not using copy protection standards that are common in the industry. For example, HBO has chosen not to allow its shows to be downloaded. However, most other programmers do allow it. Also, On Demand programs cannot be recorded or downloaded.Topic: TiVo » TiVo App for Tablets & Smartphones
Atlantic Broadband App Troubleshooting FAQs
My iOS device can't find my TiVo DVR
If you are experiencing issues locating your TiVo devices through the Atlantic Broadband App for iOS:
1. Make sure you are using your local Wi-Fi connection instead of 3G/4G network.
2. Restart your network router by unplugging it, waiting 30 seconds, and plugging it back in. Once the router restarts, make sure you reconnect your iOS device to your network. The try to locate the TiVo equipment on your app again.
3. Verify that you have connected your TiVo equipment to your network: T6 DVRs, TiVo Minis, and Previews: From TiVo Central, go to Settings & Messages > Settings > Network > View network diagnostics > Test Internet connection. If the test is successful, then your TiVo has a proper connection to the internet.
4. Make sure you have the updated version of the Atlantic Broadband App and have updated to the most current iOS version.
5. Power cycle the DVR. Unplug the DVR from the electrical source for 30 seconds. Once restarted, locate the DVR on your iOS device againTopic: TiVo » Atlantic Broadband App Troubleshooting FAQs
My iOS device can't connect using my Media Access Key
Verify that you are attempting to connect your TiVo DVR to the device. If you share a network connection, the iOS device may be attempting to connect to a TiVo DVR on another account. Once you are certain that the TiVo DVR to which you are attempting to connect is your DVR, verify that you entered the correct Media Access Key. You can do this by opening TiVo Central, and selecting Settings and Messages > Account and System Information > Media Access Key.
If the Media Access Key is still not available from the TiVo DVR, then please attempt this workaround:
1. Sign in to your account on http://www.tivo.com.
2. Once logged in: Select My TiVo > My Account > Change DVR preferences.
3. Find the TiVo DVR that does not show the Media Access Key and uncheck both Video Sharing and Enable video downloads.
4. Click Save on the bottom.
5. Return to Change DVR preferences.
6. On the same TiVo DVR, re-enable Video Sharing and Enable video downloads. NOTE: To do this, repeat Steps 3-4.
7. Click Save on the bottom.
8. Wait 15 minutes and then force a connection to the TiVo service.
9. After the service call is complete, check again for the Media Access Key on the TiVo box.
If you still do not see the Media Access Key, contact Atlantic Broadband Customer Support.Topic: TiVo » Atlantic Broadband App Troubleshooting FAQs
My iOS device can only connect to my TiVo DVR using My Account login
Some iOS devices can connect to the Internet using either Wi-Fi or 3G/4G. Make sure your iOS device is using the Wi-Fi connection and not 3G/4G.Topic: TiVo » Atlantic Broadband App Troubleshooting FAQs
I get the message "In order to use this application, you need to be connected to the Internet"
1. Make sure your iOS device is not in Airplane Mode.
2. Verify that your router and modem are operational.Topic: TiVo » Atlantic Broadband App Troubleshooting FAQs
When I select some programs in My Shows, the information section lists "To Be Announced" or "No Information available"
Programs you have transferred to your TiVo DVR from another TiVo DVR or TiVo Desktop currently do not transfer the data required by the Atlantic Broadband App to display the program information. The program information is required for the app to perform functions such as Watch now.Topic: TiVo » Atlantic Broadband App Troubleshooting FAQs
What does my Atlantic Broadband TiVo service provide me for streaming options?
Atlantic Broadband TiVo turns your iOS device into your very own portable TV. Enjoy live, in-home streaming and even download your favorite DVR content and take it with you!
Everyone gets to watch shows on any TV set or even on their tablet or smart phone!
✓ Stream live or DVR content on up to 5 devices at the same time (devices include the T6 DVR, TiVo minis and portable devices).
✓ Download your favorite shows from your DVR onto your device and take them with you. Enjoy it anytime and anywhere you want!Topic: TiVo » Atlantic Broadband App Troubleshooting FAQs
Atlantic Broadband App Technical Support FAQs
After renaming my TiVo DVR the Atlantic Broadband App lists both the old and new name, and will not let me select either
The local network has cached (saved) the old name. Please reboot your TiVo DVR to clear out the cache. You can reboot your TiVo DVR by unplugging it from the electrical source for 30 seconds and the plugging it back in.Topic: TiVo » Atlantic Broadband App Technical Support FAQs
My TiVo DVR shows up as "DVR-####" after scanning for TiVo DVRs
The Atlantic Broadband App could not fully access your TiVo box information due to a failure with Bonjour Discovery on your network. Instead of showing your TiVo DVR’s name, your TiVo DVR is being identified as “DVR-####”, where “####” is the last four characters of your TiVo serial number. This should not present a problem. The TiVo App can still connect to the TiVo DVR in this state and all features supported on the TiVo App for the DVR will work as normal.Topic: TiVo » Atlantic Broadband App Technical Support FAQs
The Atlantic Broadband App closes immediately after opening with ‘Unsupported Device’ or ‘Unauthorized Modifications Detected’ error
If the app closes shortly after opening the application, your iOS device may currently be, or has previously been, modified. The Atlantic Broadband App for iOS has the ability to stream video content from your Atlantic Broadband T6, and TiVo is required to implement industry standard security measures to ensure video content is protected from use on devices with unauthorized software or modifications.
These unauthorized modifications to your iOS device often make permanent changes to the device and even after uninstalling or reversing the modification, the Atlantic Broadband App may still not provide access which the application needs to operate.Topic: TiVo » Atlantic Broadband App Technical Support FAQs
Activating an iPad or iPhone FAQs
- System requirements
- Currently supported mobile devices: iPad, iPhone or iPod Touch running iOS 5.1 or greater
- At least one TiVo T6 connected to the home network.
- Wi-Fi home network
- Atlantic Broadband iOS Mobile Application v1.0 (707115) or later
- Home Network/Account Requirements
- All devices must be on the same home network in order to stream or download content.
- All devices’ accounts must be activated and in good standing
- Host DVR must be connected to home router via MoCA or Ethernet connections.
- Verify that host DVR is connected home network.
- Make sure you are running iOS 5.0 or higher on their iPad/iPhone/iPod Touch.
- Make sure you have the latest Atlantic Broadband app installed on your device. The version needs to be v1.0 (707115) or later.
- To start the connection to the TiVo T6, open and turn on your iPad
- Make sure that the iPad is connected to your home network
- Open the Atlantic Broadband app. (If you have not already downloaded the app from the app store you will need to do that now.)
- Once the application opens it should automatically start the TiVo Stream Setup
- The App will go thru 3 steps to verify the stream
- Step 1 Checking software version
- Step 2 Checking activation status
- Step 3 Linking TiVo Stream to your DVR
Once the 3 steps are complete, you can click done. You are now ready to stream or download a show.Topic: TiVo » Atlantic Broadband App Technical Support FAQs
My iOS device can’t stream shows from my DVR while I am away from home.
With Atlantic Broadband TiVo, out of home streaming of your DVR content is not available at this time. We realize this feature is desirable to our customers and are working to make this option available in the future. However, you can still have access to downloaded DVR content while on the go. Setting this feature up is easy to do. Just download desired content to your device while still connected to your home Wi-Fi network. Once downloaded to your device, you can enjoy it anytime and anywhere you want.Topic: TiVo » Atlantic Broadband App Technical Support FAQs
My iOS device can’t stream live programming while I am away from home.
With Atlantic Broadband TiVo, out of home streaming of live content is not available at this time. We realize this feature is desirable to our customers and are working to make this option available in the future. In the meantime, you can always enjoy in-home streaming of live content.Topic: TiVo » Atlantic Broadband App Technical Support FAQs
TiVo Service Features
What is a Season Pass?
Season Pass is like a DVR series recording feature, but way better. With Season Pass you can select the show you want to record and choose to record all the episodes or only the new ones. Plus you can set it up to add extra time to a show for all those popular shows that run a few minutes longer than normal.Topic: TiVo » TiVo Service Features
What is TiVo Universal Search?
Universal Search allows you to easily find a show or movie based on title, actor or keyword. TiVo searches across both Live TV and On Demand to find what you want.Topic: TiVo » TiVo Service Features
What is a TiVo Wishlist® Search?
If you’re interested in a specific actor (“George Clooney”) or topic (“Football”), create a WishList Search that will constantly searches in the background and every time a movie or show airs that matches your criteria, it will be recorded. You can enter criteria for key word, actor, title, director, genera and type of program. This is the ultimate way to find shows and movies on your favorite topics, actors or teams.Topic: TiVo » TiVo Service Features
What is What to Watch Now?
What to Watch Now provides you with a choice of the best popular shows, movies, sports and kids entertainment that is available to watch right now. This will become your first destination when you get home, instead of going to the channel guide.Topic: TiVo » TiVo Service Features
What are TiVo Suggestions?
TiVo Suggestions get to know what you like to watch based on your DVR recordings and your rating of shows. Then it will automatically record shows and movies that it thinks you will like so that they are there for you on your DVR. TiVo Suggestions will never replace shows you request or prevent them from being recorded and they are always the first programs deleted to make room for recordings you request.Topic: TiVo » TiVo Service Features
How does Browse Work?
If you are in the mood for a comedy, drama or action movie or TV show. Use TiVo’s browse feature to see what is on in a specific genre or category, then select a program to record in the future or watch right now from live TV or On Demand!Topic: TiVo » TiVo Service Features
TiVo Service Sign Up
What do I need to get TiVo Service from Atlantic Broadband?
To sign up for TiVo Service you will need Atlantic Broadband Internet Service with a minimum speed of 5Mbps download. You will also need TV service from Atlantic Broadband with a minimum of Value Service.Topic: TiVo » TiVo Service Sign Up
How much is TiVo Service from Atlantic Broadband?
TiVo Service from Atlantic Broadband is included in our TiVo Double Play and TiVo Play bundles. For existing DVR customers, TiVo Service from Atlantic Broadband is just an additional $10. TiVo Minis are available for $9.99 per month.Topic: TiVo » TiVo Service Sign Up
How do I set up TiVo Service from Atlantic Broadband?
Just give us a call and we’ll take care of it for you! When you order TiVo Service we will schedule a professional installation with one of our experienced technicians to come to your home and set up the service for you.Topic: TiVo » TiVo Service Sign Up
If I am a current Atlantic Broadband customer and have a DVR, can I exchange it for TiVo?
Yes, if you would like to switch your DVR to TiVo service just give us a call at 888-536-9600. We are happy to switch your service so you can start enjoying the Ultimate TV experience. Please note there is a $10 upgrade fee per month for TiVo Service in addition to your current DVR price.Topic: TiVo » TiVo Service Sign Up
If I am a current DVR customer and switch to TiVo, can I transfer my recorded shows and recording schedules?
Unfortunately, you cannot transfer recorded shows and recording schedules from your DVR to your new TiVo T6 DVR. We have guides on our website to help you set up your personal preferences, searches and events.Topic: TiVo » TiVo Service Sign Up
Do I need to run new wires for the TiVo T6 DVR and Minis?
T6 DVRs and Minis are connected using the existing coaxial cables in your home and use technology called MoCA to communicate, share shows, movies, live TV & DVR functions. If you house has older wiring we may need to replace some portion of that wiring, but for most customers there is no need for new wiring.Topic: TiVo » TiVo Service Sign Up
TiVo Service TV Apps
Can I access YouTube®through the TiVo Service?
Yes. TiVo Service from Atlantic Broadband has full YouTube integration. You can access the entire YouTube catalog of videos, same as the web, plus TiVo service integrates great YouTube clips about shows, actors, directors and more into the guide – so you can easily learn more about your favorite show or movie!Topic: TiVo » TiVo Service TV Apps
What apps are available on the TiVo Service?
With TiVo Service from Atlantic Broadband you can access Apps from YouTube, Pandora, Spotify, Picasa, AOL WebVideo and Video Hotlist. There are also many games that you can play.Topic: TiVo » TiVo Service TV Apps
Are there music apps available on the TiVo Service?
There are two of the best music services out there: Pandora & Spotify. If you listen to Pandora or Spotify on your computer, tablet or smartphone, you can link your accounts and play your favorite music on the best speakers in the house.Topic: TiVo » TiVo Service TV Apps
Can I see my online photos and videos on my TV set?
You can use the Picasa app to enjoy photos that your family and friends uploaded to the web and shared with you. Or watch a slideshow to relive your latest family vacation right on your TV.Topic: TiVo » TiVo Service TV Apps
Can I access Hulu & Amazon Instant Video?
Today we do not support Hulu or Amazon Instant Video on TiVo Service from Atlantic Broadband. Keep checking back every few months for updates. When things change we will let you know!Topic: TiVo » TiVo Service TV Apps
I can’t find my show in a search even though I know it’s on
The TiVo T6 DVR uses your Channel List to search for shows. Verify that the channel is selected in your Channel List. Does the channel have a check mark next to it? To give it one, highlight the channel and press SELECT. For more help please see the ‘Quick Guide’ at www.atlanticbb.com/tivo.Topic: TiVo » Troubleshooting FAQs
Why wasn’t my show recorded
You can view History for an explanation of why the show did not record. History is the first selection in the To Do List. (To open the To Do list, go to TiVo Central, then choose ‘Manage Recordings & Downloads,’ then ‘To Do List.’). For more help please see the ‘Quick Guide’ at www.atlanticbb.com/tivo.Topic: TiVo » Troubleshooting FAQs
I can’t get to one of my channels
Review your channel list to make sure all the channels you subscribe to are marked with a yellow check. Compare the channel list to the list of channels in your cable plan.Topic: TiVo » Troubleshooting FAQs
My TiVo remote control doesn't work with my TiVo T6 DVR
Topic: TiVo » Troubleshooting FAQs
- Be sure you are using the TiVo T6 DVR’s remote control, and that you hold it so that the TiVo button points toward the TiVo T6 DVR.
- If you are trying to use the remote control in RF mode (so that it can control a TiVo T6 DVR that is not within line-of-sight), make sure the remote is paired with the DVR. You’ll know if the remote control is in RF mode if when you press a button you see a blue light at the top of the remote. If the light is red, that means the remote is in IR mode.
- For more help please see the ‘Quick Guide’ at www.atlanticbb.com/tivo
I haven’t recorded enough shows to fill my TiVo T6 DVR, but when I try to schedule more shows, the TiVo T6 DVR says there isn’t room
The TiVo service includes smart scheduling features that track not only how much space you currently have on your TiVo T6 DVR, but also how much space will be needed in the near future to record all the shows you have scheduled. If your TiVo T6 DVR will be full in the near future, the TiVo service informs you and suggests options — such as allowing some shows to be deleted early — that will allow you to schedule additional recordings. With the TiVo service, you always have the final say over what gets recorded and how long it’s kept.Topic: TiVo » Troubleshooting FAQs