Find answers to many of your Account-related questions right here.
General Account & Billing
What charges will appear on my first bill?
Based on the day you began service, you will be billed a prorated portion of the regular monthly service charges including all taxes and fees. Also, like other cable providers, we bill one month in advance and this charge will be added to your prorated charge. Additional charges will include any installation fees, if necessary, and any upgrades in service or On Demand/Pay-Per-View charges.Topic: Account & Billing » General Account & Billing
Are there different ways I can pay my bill?
There are many easy ways for you to pay your bill.
1. Pay your bill online
You can view and pay your bill online using our Online Account Manager tool. You can set up or access your online account here. You can pay by credit card, debit card or by an electronic funds transfer from your checking or savings account. Atlantic Broadband accepts Visa, Mastercard and Discover card.
2. Pay your bill by telephone
Just contact Atlantic Broadband Customer Care and use your debit or credit card to pay your bill.
3. Pay your bill by mail
You can pay your bill by mail by returning the payment stub in the bill that Atlantic Broadband will send each month. You can pay by check or money order.
4. Pay your bill in person
You can pay your bill in person at one of our convenient payment locations. Find the location closest toyou here Payment Location. You can pay by credit card, check, money order or cash at our payment locations. We also provide a drop box if you stop by after hours.Topic: Account & Billing » General Account & Billing
Can I pre-pay my bills?
You can pre-pay as many months in advance as you wish with Atlantic Broadband. In the event you make changes to your service or order an On Demand movie or Pay-Per-View event, the amount will be deducted from any current credit. You will still receive an invoice showing your credit balance until advance payment is exhausted.Topic: Account & Billing » General Account & Billing
How do I correct an error on my bill?
If you find an error on your bill, please contact Atlantic Broadband Customer Care so we can correct any errors found.Topic: Account & Billing » General Account & Billing
How do I pay my bill if I lose my return payment stub?
Please contact Atlantic Broadband Customer Care and they can provide you with your account balance and bill remit address once they verify that you are the account holder. Verifying your identification helps us protect your confidential information.Topic: Account & Billing » General Account & Billing
How can I view and pay my bill online?
It is easy to view and/or pay your bills online by signing up for Atlantic Broadband's Online Account Manager tool. You can register for this free service by clicking on the "Manage My Account" link located in the "My Atlantic Broadband Account" section of this page.
New users will need to enter the Account # found on their Atlantic Broadband billing statement as well as their service address zip code and phone # to verify their identity. Users will then be prompted to set up a Login ID and Password in order to view and manage their account online.Topic: Account & Billing » General Account & Billing
How secure is my online bill payment and personal information?
Atlantic Broadband has implemented several measures to ensure that your information is secure. First, your user name and password are unique identifiers that only you know. Provided you do not share your user name and password with anyone else, no one else will be able to access this information. Second, Atlantic Broadband uses SSL (secure sockets layer) to ensure your connection and information are secure from outside inspection. Lastly, Atlantic Broadband does use 128-bit encryption to make your personal information unreadable as it passes over the Internet.Topic: Account & Billing » General Account & Billing
If I sign up for your bundled services will I receive multiple bills?
No. You will receive one bill for all of your services.Topic: Account & Billing » General Account & Billing
Can I receive my bill in another language?
Atlantic Broadband offer Spanish bills for our Florida based customers.Topic: Account & Billing » General Account & Billing
What is this new Local TV Surcharge I am seeing on my monthly bill?
We sympathize with, and share, our customers’ concerns about the rising cost of TV services; this is an industry-wide problem. However, the increased fees that programmers are demanding from cable providers continues to grow at record rates. In fact, our programming costs have increased 10 times the rate of inflation. Atlantic Broadband will absorb a large portion of these programmer costs for all customers, and we will also begin itemizing a new Local TV Surcharge on bills starting this fall. We believe this itemized charge is the clearest possible way to indicate the fees we are paying on our customer’s behalf to local broadcasters.Topic: Account & Billing » General Account & Billing