Here for you 24x7

We know your business doesn't always keep business hours. If you have a question, please give us a call at 877-435-2227.

Business Phone

  • Can I Make 900 Or 976 calls?

    Not at this time.

    Topic: Business » Business Phone
  • How Will My Service Be Billed?

    Your Business Phone service calling plan charges will appear on your Atlantic Broadband bill each month. Additional charges for calls made to international locations, Directory Assistance (411) or Operator Services will appear as line items on the same bill. 

    Topic: Business » Business Phone
  • Am I Charged For 411 Information or Operator Assistance Calls?

    Yes.

    Topic: Business » Business Phone
  • Will Fax Machines Work With Atlantic Broadband Business Phone Service?

    Yes. Atlantic Broadband Business Phone service is compatible with most fax equipment brands. 

    Topic: Business » Business Phone
  • Does My Computer Need to be on to Use The Phone Service?

    No. Atlantic Broadband Phone service does not require or rely on your computer in any way. 

    Topic: Business » Business Phone
  • What is E911? Does Atlantic Broadband Business Offer E911 Service?

    Atlantic Broadband is proud to offer Enhanced 911 or “E911” service. Dialing 911 connects you to an operator trained to route your call to local emergency medical, fire, and law enforcement agencies. E911 or Enhanced 911 has the added benefit that your telephone number and location are automatically transmitted to the operator during the call.

    Topic: Business » Business Phone
  • Will Atlantic Broadband Phone Service Work With My Business Alarm System?

    The vast majority of alarm systems are compatible. However, some alarm systems, particularly older ones that do not support tone dialing, may not work properly without changes. We suggest you test your alarm system before and after installation of Atlantic Broadband Business Phone service.

    Topic: Business » Business Phone
  • Can I Make or Receive Collect Calls?

    Yes.

    Topic: Business » Business Phone
  • Why Aren’t I Getting Phone Calls?

    Check your phone to make sure the ringer has not been turned off. You should also make sure that you do not have the Call Forwarding or Do Not Disturb features activated.

    Topic: Business » Business Phone
  • Can I Use My Current Answering Machine With Atlantic Broadband Phone Service?

    Yes. However, if you currently use Atlantic Broadband’s Voicemail service and would like to use a separate answering machine, your Atlantic Broadband Voicemail service will need to be deactivated. Contact Atlantic Broadband Customer Care.

    Topic: Business » Business Phone
  • Can I Use My Credit Card Authorization Machine With My Atlantic Broadband Phone Service?

    Most credit card authorization devices will work with Atlantic Broadband’s Phone service. You may need to use a lower baud rate or speed setting for better results. 

    Topic: Business » Business Phone

Business High-Speed Internet

  • Why Can't I Get Online?

    If you are unable to get online and have only one computer on your network, reboot your modem and/or router then reboot your computer. If there are multiple computers on your network, check to see if other computers are having a similar problem. If all of the computers on the network are experiencing the same issue, reboot your modem and/or router. If you are still experiencing problems after rebooting, contact your Network Administrator. 

    Topic: Business » Business High-Speed Internet
  • Why Can't I Get Email?

    If you are unable to access your email, first check to ensure that you Internet connection is working properly through your web browser. If you are able to connect to a website, verify that your email configurations settings are correct or check with your Network Administrator. 

    Topic: Business » Business High-Speed Internet
  • Can I Access my Email From Anywhere?

    Yes. Using the Atlantic Broadband webmail (http://mail.atlanticbbn.net) you can access your @atlanticbbn.net email account from any location that has Internet access.

    Topic: Business » Business High-Speed Internet
  • What Browsers Can I Use?

    Atlantic Broadband Business High-Speed Internet service is compatible with any web browser you may use, however your online experience may differ depending on which browser you use. Many of our customers use Microsoft Internet Explorer (version 5.5 or later) or Mozilla Firefox. 

    Topic: Business » Business High-Speed Internet
  • Will my IP Address Change While I Use This Service?

    Unless you are using a static IP address with your Atlantic Broadband Business account, your IP address will be assigned automatically and may change occasionally. 

    Topic: Business » Business High-Speed Internet

No search results found.